Shirin Hezar
Evergreen
Summary
Trusted leader with a history of driving projects, building relationships, and coaching teams to success. Skilled at influencing peers and collaborating across functions to deliver measurable business outcomes. Positioned to step into leadership, providing hands-on support to new leadership while managing key initiatives and guiding former peers. A proactive problem-solver focused on streamlining processes and aligning team efforts with organizational objectives, resulting in sustainable growth. Known for delivering measurable results through effective communication, strategic decision-making, and a focus on team development.
Overview
24
24
years of professional experience
Work History
Account Vice President, Strategic Accounts
CALIBER COLLISION
01.2024 - Current
- Manage $1.3B+ Book of Business
Director, Strategic Accounts
CALIBER COLLISION
01.2016 - 01.2024
- Managed $1.3B+ Book of Business
- Key point of contact for nationwide strategic accounts, driving business development and collaborating with sales leadership to expand and manage accounts
- Focused on relationship-building with key decision-makers and C-suite executives, while identifying opportunities for growth and improvement
- Led proactive client engagement initiatives for large strategic accounts, growing business across new and existing lines
- KPI: Achieved X% growth or new client acquisition rate
- Developed and implemented account and program-level strategies, driving revenue and margin growth
- KPI: Met or exceeded annual revenue targets and margin goals by X%
- Analyzed client performance metrics and trends across centers, optimizing account management
- KPI: Increased client satisfaction scores by X%
- Collaborated with sales leadership to execute sales strategies and forecasting for key accounts
- KPI: Delivered accurate sales forecasts and achieved sales targets
- Recruited and led a high-performance team, embodying Caliber’s leadership values to drive results
- KPI: Maintained X% employee retention and met team performance goals
- Coached and mentored the team to develop robust account plans, ensuring sustainable growth
- KPI: Expanded service offerings and increased account growth by X%
- Managed ongoing client relationships through business reviews and executive-level engagement
- KPI: Retained X% of clients through proactive management
Chief Executive Officer
PACIFIC ELITE COLLISION CENTERS
01.2015 - 01.2016
- Team Size: 300+ | P&L Handled: ~$60 million
- Led the organization to achieve strategic objectives, navigate market challenges, and ensure long-term profitability
- Developed and executed business plans and growth strategies, ensuring operational efficiency and customer satisfaction
- Spearheaded a $60 million operation, driving $28 million in business expansion, achieving 47% growth and expanded market share over three years
- Led the leadership team, advancing employee engagement and outperforming peer markets
- KPI: Improved employee engagement score by X%
- Expanded operations from 6 to 15 locations through regional marketing and strategic initiatives
- KPI: Opened X new locations and increased operational efficiency by X%
- Standardized operational processes and ensured consistent brand representation across locations
- KPI: Increased customer satisfaction by X%
- Devised and launched a shared management program for insurance partners, overseeing rollout and training
- KPI: Achieved X% program adoption and improved partnership satisfaction
Director of Client Services
PLATINUM COACHWORKS
01.2008 - 01.2013
- Business Development, Marketing & Insurance Operations
- Developed and executed business plans aligned with client objectives, ensuring service excellence and long-term partnerships
- Led marketing and public relations initiatives, optimizing budget allocation for maximum impact
- Led the development of marketing and advertising campaigns, optimizing a $250,000 budget for maximum ROI
- KPI: Increased brand visibility by X% and generated X leads
- Expanded key insurance and dealership relationships, contributing to sustained business growth
- KPI: Grew revenue from key partnerships by X%
- Streamlined business and payroll operations, reducing costs by 10%
- KPI: Achieved X% cost reduction and operational efficiency
- Developed a client contact management strategy to proactively manage relationships, improving the customer experience
- KPI: Improved client retention by X%
Registered Veterinary Technician (R.V.T.) – Surgery (Soft Tissue & Orthopedic), Oncology Nursing
California Veterinary Specialists
01.2004 - 01.2006
- Completed specialized training in surgical and oncology procedures, gaining hands-on experience in high-pressure environments that demanded precision and attention to detail
Registered Veterinary Technician (R.V.T.) – Emergency & Internal Medicine
Veterinary Specialty Hospital
01.2002 - 01.2004
- Gained critical thinking and problem-solving skills by managing emergency care and internal medicine cases in a fast-paced, high-stakes environment
Registered Veterinary Technician (R.V.T.) – Intermediate Nursing Care
Cornell University Hospital of Animals, College of Veterinary Medicine
01.2001 - 01.2002
- Developed a strong foundation in nursing care, patient management, and teamwork through hands-on experience in a top-tier academic veterinary institution
Education
Bachelor of Arts - Interdisciplinary Studies
Colorado State University
Fort Collins, CO12.2024
Executive Program in Management - Advanced executive training in leadership, business strategy, and organizational management
UCLA Anderson School of Business
01.2019
Registered Veterinary Technician (R.V.T.) -
Bel-Rea Institute of Animal Technology
Skills
- New Business Development
- Customer Relationship Management
- Strategic Partnership Development
- Account Strategy & Execution
- Sales Leadership
- Executive Stakeholder Management
- Revenue Growth & Optimization
- Market Expansion & Scaling
- Team Leadership & Development
Leadership
Board Member, National Auto Body Council
- Contributed to strategic initiatives that promote industry best practices and foster collaboration within the automotive repair and collision industry.
Executive Board Member– Medical Chair, Southern California Golden Retriever Rescue
- Provided leadership and oversight for medical operations, guiding the organization's strategies in animal medical care and rescue efforts.
Most Influential Women in the Collision Industry WIN Women’s Industry Network | 2022
Recognized for outstanding contributions and leadership in the collision industry, influencing industry standards and promoting women in leadership roles.
Timeline
Account Vice President, Strategic Accounts
CALIBER COLLISION
01.2024 - Current
Director, Strategic Accounts
CALIBER COLLISION
01.2016 - 01.2024
Chief Executive Officer
PACIFIC ELITE COLLISION CENTERS
01.2015 - 01.2016
Director of Client Services
PLATINUM COACHWORKS
01.2008 - 01.2013
Registered Veterinary Technician (R.V.T.) – Surgery (Soft Tissue & Orthopedic), Oncology Nursing
California Veterinary Specialists
01.2004 - 01.2006
Registered Veterinary Technician (R.V.T.) – Emergency & Internal Medicine
Veterinary Specialty Hospital
01.2002 - 01.2004
Registered Veterinary Technician (R.V.T.) – Intermediate Nursing Care
Cornell University Hospital of Animals, College of Veterinary Medicine
01.2001 - 01.2002
Executive Program in Management - Advanced executive training in leadership, business strategy, and organizational management
UCLA Anderson School of Business
Registered Veterinary Technician (R.V.T.) -
Bel-Rea Institute of Animal Technology
Bachelor of Arts - Interdisciplinary Studies
Colorado State University
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