Sheryl Bongers
South Fork
Summary
Dedicated Commercial Insurance Broker with expertise in customized insurance solutions and policy negotiation. Proven ability to enhance client satisfaction through effective risk management strategies and compliance guidance.
Overview
21
21
years of professional experience
Work History
Commercial Insurance Broker and Administrator
Lighthouse Insurance LLC, The Ahbe Group
South Fork
04.2016 - Current
- Developed customized insurance solutions for diverse commercial clients.
- Analyzed client needs and recommended appropriate coverage options.
- Negotiated policy terms and pricing with insurance carriers.
- Maintained strong relationships with clients through regular communication.
- Provided ongoing support and guidance throughout the policy lifecycle.
- Educated clients on risk management and loss prevention strategies.
- Collaborated with internal teams to streamline processes and improve service delivery.
- Researched industry trends to stay informed on market developments.
- Made appointments with potential clients to discuss products.
- Reviewed client portfolios and provided recommendations on how to reduce risk exposure.
- Provided advice on risk management, insurance coverage and policy terms.
- Maintained accurate records of all transactions with clients and insurers.
- Responded promptly to customer inquiries regarding their current coverage or changes they want to make.
- Researched and analyzed market trends in order to offer competitive prices to clients.
- Worked closely with underwriters to ensure timely issuance of policies.
- Created proposals for potential clients outlining the benefits of various commercial policies.
- Prepared renewal notices for existing accounts as required by law or regulation.
- Analyzed financial statements of potential clients prior to offering them a policy.
- Provided guidance on compliance issues related to state and federal regulations governing commercial insurance brokers.
- Investigated claims made by customers and prepared reports based on findings.
- Collaborated with colleagues on projects involving complex cases or large accounts.
- Participated in continuing education courses related to the industry regulations.
- Attended conferences, seminars, workshops, and other events related to the field of commercial insurance brokering.
- Negotiated premium rates with underwriters for clients.
- Processed applications for new and renewal business policies.
- Advised customers on ways to minimize their premiums through improved safety measures.
- Managed requests from customers to make changes to existing policies.
- Completed yearly evaluations of providers to check service options and coverage plans against competitors.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Achieved repeat business and referrals through personalized services.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Maintained accurate records and files for client accounts.
- Reviewed documents for compliance with company policies.
- Performed data entry tasks into computer databases from paper documents.
- Maintained filing system for important documents such as contracts and invoices.
- Followed up with customer accounts to resolve unpaid or past due accounts.
Field Manager
Information Providers
Kalamazoo
02.2005 - 04.2016
- Managed field operations to ensure adherence to company policies and standards.
- Conducted site visits to assess performance and address operational challenges.
- Implemented safety protocols to minimize risks during field operations.
- Inspected job sites to ensure compliance with safety regulations, quality standards and customer requirements.
- Scheduled vehicle routes and arranged employee-client meetings.
- Ensured compliance with applicable laws, regulations and company policies at all times.
- Analyzed data from surveys and focus groups to identify trends in customer preferences.
- Developed reports summarizing progress towards project goals; prepared status updates for management.
- Researched and understood local and regional building codes and environmental, health and safety requirements and orchestrated full compliance of team's on-site work.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
Education
Bachelor of Arts - Business Administration And Management
Western Michigan University
Kalamazoo, MI04-1995
Skills
- Custom insurance solutions
- Policy negotiation
- Risk management
- Client portfolio analysis
- Compliance guidance
- Customer relationship management
Timeline
Commercial Insurance Broker and Administrator
Lighthouse Insurance LLC, The Ahbe Group
04.2016 - Current
Field Manager
Information Providers
02.2005 - 04.2016
Bachelor of Arts - Business Administration And Management
Western Michigan University