Sherri Wilson
Aurora
Summary
Detail-oriented customer service professional with extensive experience in managing customer accounts and processing payments. Proficient in utilizing various office equipment to ensure efficient operations. Committed to delivering accurate, organized support to enhance customer satisfaction and streamline processes.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
E-470 Tolls
Aurora
2024.01 - 2026.04
- Responded to inquiries about toll usage, handled customer accounts, processed payments, and directed phone calls to the appropriate departments.
- Assisted customers with toll transactions and account inquiries.
- Resolved customer complaints through effective communication and problem-solving.
- Processed payments and maintained accurate transaction records.
Alarm Agent/CSR
Johnson Controls
Aurora
2022.10 - 2024.07
- Monitored and responded to alarm signals and events from home security systems to ensure timely assistance.
- Supported customers in operating premise equipment and configuring account data in Emergency Response Center.
- Coordinated service job schedules for end users.
Customer Service/Sales
Sealcon USA
Centennial
2022.03 - 2022.08
- Handled inbound/outbound calls and provided sales quotes via email and phone, ensuring timely customer support.
- Organized and updated electronic customer files to enhance information accessibility.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Shipping Clerk
Stolley Manufacturing
Englewood
2022.02 - 2022.03
- Managed outgoing shipments, receiving, UPS/FedEx, and data entry.
- Processed incoming shipments and verified accuracy of inventory received.
- Prepared outgoing shipments by packaging, labeling, and documenting orders.
- Coordinated with warehouse staff to ensure timely order fulfillment.
Data Associate
Elevations Lab
Denver
2021.11 - 2022.01
- Received incoming shipments into the inventory system, printed labels, scanned, and copied.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Alarm Agent
Charter Communications
Centennial
2014.01 - 2020.01
- Supported customers in operating premise equipment and configuring account data in Emergency Response Center.
- Monitored and responded to alarm signals and events from home security systems and end users.
- Assisted customers with service inquiries and technical support.
- Managed billing questions and resolved account issues effectively.
- Trained new agents on systems and customer service protocols.
Education
GED -
Emily Griffith Technical College
Denver, CO1999-11
Skills
- Customer service expertise
- Office equipment proficiency
- Payment processing
- Account management
- Alarm monitoring
- Conflict resolution
- Professional, efficient, accurate and well organized
Timeline
Customer Service Representative
E-470 Tolls
2024.01 - 2026.04
Alarm Agent/CSR
Johnson Controls
2022.10 - 2024.07
Customer Service/Sales
Sealcon USA
2022.03 - 2022.08
Shipping Clerk
Stolley Manufacturing
2022.02 - 2022.03
Data Associate
Elevations Lab
2021.11 - 2022.01
Alarm Agent
Charter Communications
2014.01 - 2020.01
GED -
Emily Griffith Technical College