Sherri Stephens
Centennial
Summary
Dedicated professional adept at providing administrative and logistical support. Offering strong organizational skills and focus on effective communication. Experienced in supporting sales teams and managing administrative tasks. Strong customer service and conflict resolution skills.
Known for adaptability and reliability, ensuring seamless operations even with changing needs. Willingness to learn new things. Self-motivated work ethic to perform effectively independent or in a team environment.
Overview
28
28
years of professional experience
Work History
Sales Administrative Assistant
The Ridgeline Hotel, Delaware North
11.2015 - 09.2022
- Created and maintained reports and documents to assist with management support.
- Supported accounting department by managing billing invoicing and processing payments.
- Streamlined sales processes with efficient data entry and management of client information in the CRM and PMS systems.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
- Maintained healthy relations and communication with clients, guests, vendors and service providers.
- Elevated client relations with prompt follow-ups on inquiries or concerns, ensuring positive rapport with customers throughout the sales process.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained and ordered supplies for all departments.
Group Sales Office Assistant
Rocky Mountain Park Inn
03.2009 - 11.2015
- Supported managers with preparation of reports and correspondence.
- Organized documents for efficient retrieval and storage.
- Ordered and maintained office supplies to ensure all departments had necessary materials.
- Updated and maintained contact lists and databases to ensure accurate client information.
- Input data accurately into spreadsheets and databases.
- Utilized office management software for all data input.
- Supported staff on special assignments and projects.
- Maintained cleanliness and orderliness of office space to promote a professional environment.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Maintained excellent communication and relations with clients, guests and staff.
Assistant Manager
Best Western Lodge at Nederland
04.1994 - 09.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment.
- Developed strong working relationships with staff, fostering open communication and a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage throughout the year without exceeding labor budget.
- Ensured compliance with all health and safety regulations by conducting regular inspections of hotel operations.
- Monitored sales trends to adjust pricing strategies for optimal profitability and entered all statistics and financials into spreadsheet.
- Engaged customers to gather feedback, using insights to improve service and guest lodging experience.
- Interviewed, hired and trained new employees.
- Established strong relationships with suppliers/vendors.
- Ordered all hotel items and supplies for the property.
- Worked alongside staff in departments when needed.
Education
High School Diploma -
Nederland Jr. Sr. High School
Nederland, CO06-1985
Skills
- Strong organization
- Salesforce - Delphi FDC
- Document and file management
- Customer relations and communications
- Data entry
- Excel spreadsheets
- Administrative support
- Month-end reporting
- Invoice processing
- PMS - Opera
- Problem-solving
- Office equipment
Timeline
Sales Administrative Assistant
The Ridgeline Hotel, Delaware North
11.2015 - 09.2022
Group Sales Office Assistant
Rocky Mountain Park Inn
03.2009 - 11.2015
Assistant Manager
Best Western Lodge at Nederland
04.1994 - 09.2008
High School Diploma -
Nederland Jr. Sr. High School
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