Sherlyn Muñoz Ortiz
Colorado Springs,CO
Summary
Dynamic and adaptable professional with experience in prior employment excelling in customer service and team collaboration. Proven ability to resolve complaints and enhance customer loyalty, while maintaining high standards of cleanliness and organization. Bilingual in English and Spanish, with a strong focus on quality and efficiency in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Cashier
Wingstop
03.2025 - 11.2025
- Maintained cleanliness and organization of dining and service areas for optimal guest experience.
- Collaborated with team members to efficiently manage peak service hours during busy periods.
- Trained new staff on operational procedures, emphasizing customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Baker
Crumbl Cookies
07.2024 - 03.2025
- Prepared and baked a variety of cookies, ensuring quality standards were met.
- Maintained cleanliness of workstations, adhering to food safety regulations.
- Assisted in inventory management by tracking ingredient usage and supplies.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Education
Certified Nursing Assistant
Pikes Peak Community College
Colorado Springs, COHigh School Diploma -
Atlas Preparatory High School
Colorado Springs, CO2025
Skills
- Customer service
- Proficient in both English and Spanish
- Patience and empathy
- Professionalism and courtesy
- Adaptability and effectiveness
Timeline
Cashier
Wingstop
03.2025 - 11.2025
Baker
Crumbl Cookies
07.2024 - 03.2025
Certified Nursing Assistant
Pikes Peak Community College
High School Diploma -
Atlas Preparatory High School