Sheri L Bermudez
Lochbuie
Summary
Results-oriented Operations Supervisor known for optimizing workflows and improving service delivery. Successfully led remote teams and strengthened vendor partnerships, driving operational excellence in travel management services for corporate clients.
Overview
25
25
years of professional experience
Work History
Operations Supervisor
Corporate Travel Management
DENVER CO
06.2021 - Current
- Supervised daily operations of travel management services for corporate clients.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Coordinated with vendors to ensure timely delivery of travel solutions, enhancing client satisfaction.
- Facilitated communication between departments to streamline operations and resolve issues.
- Assisted Work Force Management with constantly changing scheduling and resource allocation for efficient service delivery.
- Ensured compliance with company policies and industry regulations in operations. Monitored team calls and discussed improvements and best practices. Monitors have been moved to a different department but I still discuss and coach on any feedback given in the agent 1 on 1 meetings.
- Trained and mentored staff on operational procedures and best practices.
- Trained new employees on proper job functions and company policies and procedures.
- Promoted team unity and always trying to create a continued enjoyable workplace environment with the understanding that a remote position will not ever have the " physical office environment." BUT can still have the team environment with some shared laughs, common ground based on communication and trust with each other. I will always continue to try to unite not only my team but all employees to remember that we spend more time with our team/each other than we do with our own family. A laugh or two helps.
Vaccine Offsite Clinic Manager
Salud Family Health Centers
Longmont
03.2021 - 06.2021
- Directed operations of the Longmont Offsite Vaccine Clinic, contributing to Salud’s broader network of community health clinics and a mobile unit. Salud Family Health Center serves low-income, medically underserved populations.
- Managed staff schedules to ensure optimal resource allocation during peak service hours.
- Implemented patient care protocols to enhance quality and safety standards.
- Oversaw inventory management, ensuring adequate medical supplies and equipment availability.
- Facilitated communication among providers, patients, and administrative teams to enhance service delivery.
- Developed clinic policies in alignment with regulatory requirements and organizational goals.
- Led team meetings to discuss operational challenges and share solutions for improvement.
- Collaborated with physicians to be present for and other staff members to improve clinical processes and patient outcomes.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Developed policies and procedures for the clinic to ensure quality service delivery.
- Supervised internal and external communications by answering queries and complaints.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Coordinated procurement of equipment and supplies with external vendors to maintain operational efficiency.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
Supervisor of Operations Denver Office
Travel And Transport
Broomfield
05.2011 - 11.2020
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Enforced industry regulatory and company policy compliance to improve workplace and employee readiness.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised 40+ employees on various shifts, overseeing efficiency of scheduling and provided continual updates for agents working CAT Team. (Catastrophic Action Team)
- Day to day operations - Scheduled employees for various shifts, taking into account customer traffic and employee strengths.
- Denver Call Center Office handled 96 Million dollars of travel revenue for both small and high profile corporate accounts.
- Original member of the ESOP Executive Committee, contributed to the start up of the newly formed employee engagement program.
Lead International Account Coordinator
Carlson Wagonlit Travel
Centennial
08.2009 - 05.2011
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Complied with company standards while preparing internal, informal and official documentation.
- Verified and finalized arrangements to deliver smooth and efficient travel for all employees.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Lead International / VIP Travel Coordinator
American Express Travel - Sun Micro Systems Acct
Louisville
07.2008 - 02.2009
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Complied with company standards while preparing internal, informal and official documentation.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Maintained thorough and accurate records of transactions.
- Continuously strengthened relationships with international partners through effective communication and active listening.
Lead International Group Desk Travel Coordinator
National Travel Systems
Lubbock
04.2007 - 07.2008
- Dedicated corporate travel coordinator for high volume Anderson Merchandiser account
- Responsible for implementation and start up of the USA Track and Field account
- Developed process and procedures to meet client expectations
- Responsible for training new hire Sabre GDS trained agents as the company had transitioned to an Apollo GDS booking system.
- Lead Group Desk agent booking TAMU Athletic Department team requests, University of Houston and TX Independent school district trips.
VIP/International Travel Coordinator
Rosenbluth Intl / American Exp Travel
Louisville
03.2002 - 03.2007
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Aided in updating and revising account specific manual for training department
- Responsible for new-hire and recurrent agent training (on-site)
- Earned "World of Difference Award" at Yearly Regional All Employees Meeting
- Received four Employee Star Performer Awards
- Assisted with arranging American Express All Employee meeting
- Representative for the Employee Satisfactory Action Team
International / VIP Travel Coordinator
Travel And Transport / CH2M Hill Account
Westminster
07.2001 - 03.2002
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for top executive customers, arranging for airfare as well as hotel and rental car reservations.
- Proven ability to effectively handle high call volume.
- Trained new hire and provided continual developmental skills of current team members.
Education
High School Diploma -
Gladstone High School
Azusa, CAAirline, Tourism, & Hospitality Vocational Degree - Travel, Tourism And Hospitality
International Air Academy
Ontario, CASkills
- Effective leader
- Logistics expertise
- Problem Resolution
- Human resources
- Vendor/ Client Relations
- Process improvement
- Employee scheduling
- Verbal and written communication
- Training / Staff policy development
- Employee reviews
- Quality Assurance
Timeline
Operations Supervisor
Corporate Travel Management
06.2021 - Current
Vaccine Offsite Clinic Manager
Salud Family Health Centers
03.2021 - 06.2021
Supervisor of Operations Denver Office
Travel And Transport
05.2011 - 11.2020
Lead International Account Coordinator
Carlson Wagonlit Travel
08.2009 - 05.2011
Lead International / VIP Travel Coordinator
American Express Travel - Sun Micro Systems Acct
07.2008 - 02.2009
Lead International Group Desk Travel Coordinator
National Travel Systems
04.2007 - 07.2008
VIP/International Travel Coordinator
Rosenbluth Intl / American Exp Travel
03.2002 - 03.2007
International / VIP Travel Coordinator
Travel And Transport / CH2M Hill Account
07.2001 - 03.2002
High School Diploma -
Gladstone High School
Airline, Tourism, & Hospitality Vocational Degree - Travel, Tourism And Hospitality
International Air Academy