Sherie Lucero
Sure Shot Recovery
Brighton,CO
12
years of professional experience
Dedicated manager with a strong background in customer service and problem-solving. Recognized for optimizing operations and training staff to deliver exceptional service, ready to drive efficiency and improve client relations.
Work History
Lot Attendant Manager
3 Years 6 Months- Implemented workflow improvements that enhanced overall lot efficiency and reduced turnaround times.
- Supervised daily lot operations, ensuring compliance with safety standards and operational procedures.
- Coordinated scheduling of vehicle recovery and storage, optimizing space utilization in the lot.
- Trained and mentored new staff on efficient vehicle handling and customer service protocols.
- Conducted performance evaluations for staff, providing constructive feedback to drive individual improvement.
- Coordinated with security personnel to maintain a secure premises for both employees and customers'' vehicles.
- Managed invoice discrepancies by coordinating with vendors and internal departments.
- Processed and validated incoming invoices for accuracy and completeness.
- Maintained detailed records of invoices and payments in accounting software systems.
Agent Support Specialist
4 Years 1 Month- Streamlined communication channels between agents and operational teams to improve response times.
- Developed training materials that improved agent performance and service consistency.
- Collaborated with cross-functional teams to identify and resolve agent support issues efficiently.
- Facilitated agent onboarding processes to enhance understanding of company protocols and resources.
- Mentored junior staff members on best practices for providing exceptional agent support services.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Resolved escalated issues, maintaining a high level of customer satisfaction and retention.
- Trained new team members in company policies and procedures, ensuring consistent delivery of support services.
- Developed strong relationships with agents, fostering trust and open communication.
- Maintained connections with clients to encourage repeat business and referrals.
Collections Agent
4 Months- Managed high-volume accounts receivable, ensuring timely collections and reducing outstanding balances.
- Developed and implemented effective payment plans to accommodate diverse client needs.
- Negotiated settlements with clients, fostering positive relationships while securing payments.
- Trained and mentored new team members on best practices in collections processes.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of a busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Inside Sales Representative
3 Years 10 Months- Educated clients on coverage options, policy features, and benefits to enhance understanding.
- Developed customized insurance solutions based on client needs and risk assessments.
- Executed sales strategies that enhanced customer engagement and increased product awareness.
- Exceeded monthly quotas by successfully closing deals during high-pressure negotiations with prospective clients.
- Consistently maintained a high closing ratio by effectively overcoming objections and building trust with potential customers.
Education
No Degree - Criminal Justice
High School Diploma
Skills
Workload management
Professional demeanor
Problem-solving
Multitasking
Invoice management
Customer service
Teamwork and collaboration
Analytical problem-solving
Workflow optimization
Timeline
Lot Attendant Manager
Sure Shot Recovery
02.2023 - CurrentRead More
Agent Support Specialist
This Or That Media
01.2019 - 02.2023Read More
Collections Agent
Pivot Rock Solutions
08.2018 - 12.2018Read More
Inside Sales Representative
Camping World and Good Sam
09.2014 - 07.2018Read More
Kaplan University
No Degree from Criminal Justice
Read More
Adams City High School
High School Diploma
Read More