Shelley Gardine
Arvada
Summary
Professional communicator with strong expertise in customer service, phone representative and office support. Proven ability to handle inbound and outbound calls, resolve inquiries, and maintain high satisfaction levels. Team player who adapts quickly to changing needs and consistently achieves targets. Known for reliability, active listening, and effective problem-solving skills.
Overview
15
15
years of professional experience
Work History
Office Assistant
Needles & Associates, LLC
01.2023 - Current
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives
- Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
- Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
Front Desk Receptionist
StretchLab
06.2022 - 08.2024
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- In charge of social media, and pop-up events.
Front Desk Manager
Floyd's 99 Barbershop
02.2020 - 06.2022
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Hand and Stone Massage and Facial Spa
12.2016 - 03.2020
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
- Established rapport with repeat customers through personalized service that fostered loyalty towards the brand.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and made appointments, sold memberships and made the process seamless.
Dispatch and Administrative Assistant
AB Salon Equipment
01.2014 - 12.2016
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and recording accurate messages.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed high-stress situations calmly and effectively, maintaining clear communication.
- Collaborated with multiple departments to ensure seamless coordination of resources..
Front Desk
Elements Massage
04.2010 - 12.2014
- Trust by serving as key holder, responsible of opening and closing store
- Worked effectively in fast-paced environments.
- Facilitated smooth handover of appointments to relevant departments, ensuring that all necessary details were communicated effectively.
- Demonstrated adaptability in managing multiple communication channels simultaneously, including phone calls, emails, and chat platforms.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High school diploma -
Jefferson Academy
Broomfield, CO01-2010
Skills
- Customer service
- Time management
- Data entry
- Verbal communication
- Administrative support
- Appointment scheduling
- Professional and mature
- Scheduling appointments
- Multi-line phone proficiency
- Social media and promotions
- Inventory management
- Filing and data archiving
- Dedicated team player
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Assistant
Needles & Associates, LLC
01.2023 - Current
Front Desk Receptionist
StretchLab
06.2022 - 08.2024
Front Desk Manager
Floyd's 99 Barbershop
02.2020 - 06.2022
Front Desk Receptionist
Hand and Stone Massage and Facial Spa
12.2016 - 03.2020
Dispatch and Administrative Assistant
AB Salon Equipment
01.2014 - 12.2016
Front Desk
Elements Massage
04.2010 - 12.2014
High school diploma -
Jefferson Academy
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