Shelley Brown
Denver
Summary
Claims Examiner with deep knowledge of property damage claims in the insurance industry. Solid abilities in developing objectives and strategies to settle homeowners claims. Excellent skills compiling, coding, categorizing and auditing information to process claims and meet strict deadlines
Overview
5
5
years of professional experience
Work History
Field Adjuster
Allstate
03.2024 - Current
- Conducted on-site inspections and comprehensive investigations of residential property damage to determine coverage and estimate repair costs.
- Prepared detailed estimates using Xactimate software, ensuring accuracy and adherence to company and industry standards.
- Negotiated settlements with policyholders, contractors, and public adjusters, maintaining professionalism and empathy while achieving fair claim resolutions.
- Managed a high-volume caseload with efficiency, meeting strict timelines and regulatory requirements across multiple claim types (wind, water, fire, and catastrophe).
Program Manager
NuBilt Restoration & Construction
10.2024 - 03.2025
- Addressed and resolved technical, financial, and operational concerns by working with team members and management.
- Coached team members on productivity strategies to accomplish challenging goals.
- Met with project managers and estimators on a regular basis to assess progress and make adjustments.
- Interacted with customers and clients to identify business needs and meet deadlines.
- Utilized Xactimate to write rebuild estimates when needed.
Claims Specialist Stewardship
State Farm Mutual Insurance Company
10.2022 - 06.2024
- Collaborate with physical inspectors, mortgage companies, and contractors to investigate claims.
- Review and write estimates for homeowners' claims utilizing Xactimate and XactContents.
- Evaluated and settled complex insurance claims in strict timeframes.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Resolution of claims through evaluation negotiation, and verification of coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Strong verbal and written communication skills, knowledgeable in denial and estimate writing.
- Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability.
Insurance Claims Specialist
GEICO Indemnity Company
04.2021 - 09.2022
- Determine liability on complex claims- inclusive of property damage claims, and parties represented by attorneys.
- Interacting directly with policyholders to investigate claims.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated and settled complex insurance claims in strict timeframes.
Education
Psychology
University of Colorado Denver
Denver, CO05-2026
Skills
- Property inspection
- Construction
- Claims investigation
- Insurance regulations
- Damage assessment
- Policy interpretation
- Policy investigations
- Legal proceedings
- Team leadership
- Determine coverage
- Decision-making
- Onsite evaluation
- Effective communication
Timeline
Program Manager
NuBilt Restoration & Construction
10.2024 - 03.2025
Field Adjuster
Allstate
03.2024 - Current
Claims Specialist Stewardship
State Farm Mutual Insurance Company
10.2022 - 06.2024
Insurance Claims Specialist
GEICO Indemnity Company
04.2021 - 09.2022
Psychology
University of Colorado Denver