Shelina Millan
Fountain
Summary
Results-driven professional with a proven track record of scaling operations, strengthening compliance, and ensuring customer needs within a mission driven organization. Spearheaded growth strategies that increased company scale from 15 clients to 118 clients and expanded team size from 7 to 30 while maintaining operational efficiency. Committed to driving operational excellence, improving mission outcomes, and strengthening organizational growth and community outreach.
Overview
7
7
years of professional experience
Work History
Director of Operations
Second Home LLC.
Colorado Springs
07.2021 - Current
- Developed operational strategies to improve workflow and resource allocation.
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented training programs to enhance team performance and service quality.
- Analyzed operational data to identify trends and inform strategic decision-making.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Worked with management team to develop operational goals aligned with business strategy.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Directed the operations and logistics of a multi-million dollar business.
Caseworker III
El Paso County DHS
Colorado Springs
01.2019 - 07.2021
- Assessed client needs through interviews and comprehensive evaluations.
- Developed individualized service plans tailored to client situations.
- Coordinated with community resources to facilitate client support services.
- Facilitated workshops to educate clients on available resources and programs.
- Advocated for clients' rights and needs within various service systems.
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention and parenting skills.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH08-2018
Associate of Arts - Medical Billing And Coding
Colorado Technical University
Colorado 06-2009
Skills
- Operational strategy and efficiency
- Resource allocation
- Data analysis
- Developed and enforced polices
- Contract development and negotiation
- Workflow optimization
- Performance analysis
- Budget management and revenue growth
- Human Resource Development
Timeline
Director of Operations
Second Home LLC.
07.2021 - Current
Caseworker III
El Paso County DHS
01.2019 - 07.2021
Bachelor of Arts - Human Services
Southern New Hampshire University
Associate of Arts - Medical Billing And Coding
Colorado Technical University