SHELBY YODER
Loveland
Overview
1
1
Certification
13
13
years of professional experience
Work History
Sr. Coordinator - Recreation - Sports
City of Fort Collins
Fort Collins
10.2022 - Current
- Manage the planning and daily operations of youth and adult sports programs, overseeing scheduling, registrations, logistics, and program delivery for a wide range of recreational leagues and events.
- Hire, train, supervise, and evaluate sports staff while providing leadership and support to more than 500 volunteer coaches each season to ensure safe, consistent, and high-quality programming.
- Develop and implement new sports programs and initiatives, including creating a Coach's Corner resource and parent communication strategies to improve coach development, participant engagement, and overall program quality.
- Utilize RecTrac, TeamSideline, Engage, and other City systems to manage registrations, reporting, scheduling, budgets, and administrative functions while streamlining operational processes.
- Collaborate with City departments, community partners, coaches, and volunteers to enhance recreation services, improve program efficiency, and deliver exceptional customer experiences.
Personal Trainer, Group Fitness Instructor and Manager
Raintree Athletic Club
Fort Collins
10.2017 - 01.2025
- Designed and delivered personalized fitness, nutrition, and wellness programs through personal training, small-group training, and group fitness classes for members of all fitness levels.
- Achieved Master Trainer level and supported the recruitment, mentoring, onboarding, and development of new personal trainers while upholding training standards and promoting professional growth.
- Facilitated intentional culture and customer service training for new employees, promoting a positive, member-focused workplace culture across departments.
- Managed front desk operations by supervising staff, overseeing scheduling, implementing operational systems, and maintaining cleanliness and service standards to enhance the member experience.
- Oversaw café and bar operations, including budgeting, inventory management, ordering, and operational systems, while leading staff and ensuring efficient daily operations.
Administration/Customer Service Department Manager
Lowe's Home Improvement
Fort Collins
06.2013 - 01.2017
- Oversaw the Front End, Customer Service, Administration, Payroll, Scheduling, Cash Office, Pricing, and Returns departments, ensuring efficient daily operations and exceptional customer service.
- Managed order fulfillment, pricing accuracy, returns processing, and front-end operations while maintaining compliance with company policies and procedures.
- Supervised, coached, and developed front-end and customer service associates, providing training, performance feedback, and leadership to build high-performing teams.
- Coordinated payroll, employee scheduling, cash office operations, and administrative processes to optimize staffing, financial accuracy, and operational efficiency.
- Collaborated with store leadership to improve processes, resolve customer concerns, and achieve operational, financial, and customer service goals.
Education
Bachelor of Science - Health And Exercise Science
Colorado State University
Fort Collins08.2023
Associates of Art -
Front Range Community College
Fort Collins05.2018
Skills
- Program planning and evaluation
- Staff supervision and training
- Customer relationship management
- Event coordination and logistics
- Team building and collaboration
- Effective communication skills
- Problem solving and adaptability
- Administrative leadership and business administration
- Team engagement and culture building
- Meeting facilitation and task prioritization
- Time management strategies
- Customer service excellence
Certification
- NASM Certified Personal Trainer, 10/01/16
- NASM Certified Nutrition Specialists, 10/01/18
- TRIBE Small Group Training Certified, 11/01/18
- CPR, AED, and First Aid Certified, 10/01/26
Volunteer Experience
- The Wellness Project, 2021-2025
- Habitat for Humanity, 2009-2012
- Lowe's Hero's Project, 2013-2017
- Muscular Dystrophy Association (MDA), 2014-2017
Awards
- Dean's List, Fall 2021-Summer 2023
- Jane K Sullivan Scholarship, $3400
Professional References
- Chad Bryant, Fitness Director, Raintree Athletic Club, 2555 S. Shields Street, Fort Collins, CO, 80526, (970)490-1300, chadb@raintreeathleticclub.com
- Michelle Bean, Operations Director, Raintree Athletic Club, 2555 S. Shields Street, Fort Collins, CO, 80526, (970)490-1300, michelleb@raintreeathleticclub.com
- Claire Lavallee, Assistant Manager, Cinemark Theaters, 4721 South Timberline Road, Fort Collins, CO, 80528, (619)813-8515
- Richard Longstreth, Assistant Manager, Physical Inventory Lead, Lowe's Home Improvement, 4227 Corbett Drive, Fort Collins, CO, 80525, (931)538-9300
Timeline
Sr. Coordinator - Recreation - Sports
City of Fort Collins
10.2022 - Current
Personal Trainer, Group Fitness Instructor and Manager
Raintree Athletic Club
10.2017 - 01.2025
Administration/Customer Service Department Manager
Lowe's Home Improvement
06.2013 - 01.2017
Bachelor of Science - Health And Exercise Science
Colorado State University
Associates of Art -
Front Range Community College