Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Prine

Littleton

Summary

Dynamic professional with a proven track record in customer service and problem resolution at Stocktons Plumcreek Kennel. Skilled in fostering positive relationships and managing schedules, ensuring high levels of client satisfaction. Strong critical thinking abilities and a friendly demeanor contribute to effective teamwork in fast-paced environments. With an exterme love for animals and great communication skills I believe I could be a valuable asset to any team.

Overview

12
12
years of professional experience

Work History

Self Employed

Self-employeed
05.2017 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • I board and provide daycare services for families with dogs. I supervise play and provide food, water and medication if needed to multiple dogs at a time.
  • I communicate schedules and work around the pet parents needs.
  • I am extermly empathetic and understanding as it is hard for many pet parents to let their pet their child be in the hands of someone else.

Support Staff Member

Stocktons Plumcreek Kennel
01.2014 - 01.2017
  • Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
  • Communicated with clients on behalf of staff to relay messages and information.
  • Enhanced customer satisfaction by providing efficient and timely support to clients.
  • Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
  • Upsold relevant products and services to increase revenue and drive customer loyalty.
  • Handled confidential information with discretion and ensured its secure storage according to company policies.
  • Collaborated with team members to complete projects on time and within budget constraints.
  • Cared for boarding dogs assisted in feedings, cleaning kennels, administering medication cuddling and soothing when needed
  • On the breeding side of the buisness at stocktons i Assisted in labor and delivery of puppies I also handled still births and deaths of animals.

Education

High School Diploma -

Colorado Virtual Academy
Virtual
05.2019

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Critical thinking
  • Problem resolution
  • Decision-making

Timeline

Self Employed

Self-employeed
05.2017 - Current

Support Staff Member

Stocktons Plumcreek Kennel
01.2014 - 01.2017

High School Diploma -

Colorado Virtual Academy

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Shelby Prine