Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Hebdon

Castle Rock

Summary

Customer Service Manager with a proven track record in conflict resolution and enhancing service quality. Expertise in optimizing team performance and fostering a welcoming environment.

Overview

5
5
years of professional experience

Work History

Customer Service Manager

Hobby Lobby
Parker, CO
09.2020 - 06.2024

Facilitated efficient training for cashiers on register systems, enhancing operational proficiency. Resolved customer conflicts through effective cashier support, improving service quality. Optimized break and lunch schedules for front-end staff, ensuring seamless customer service. Fostered a welcoming environment for customers upon entry. Enhanced cashier performance by assisting with report accuracy and error resolution.

PBX Hotel Operator

Brown Palace Hotel And Spa
Denver, CO
03.2019 - 01.2020

Managed guest relations by addressing questions and resolving complaints. Collaborated with various hotel departments to ensure timely delivery of items to guest rooms. Oversaw reservations for restaurants, spa services, and room stays. Administered reservation transfers and wake-up calls through hotel management software. Facilitated payment processing for guest accommodations and addressed billing inquiries.

Education

Hotel Management

Metropolitan State University of Denver
Denver, CO
05-2025

Skills

    Conflict resolution

Timeline

Customer Service Manager

Hobby Lobby
09.2020 - 06.2024

PBX Hotel Operator

Brown Palace Hotel And Spa
03.2019 - 01.2020

Hotel Management

Metropolitan State University of Denver
Shelby Hebdon