
Customer Service Manager with a proven track record in conflict resolution and enhancing service quality. Expertise in optimizing team performance and fostering a welcoming environment.
Facilitated efficient training for cashiers on register systems, enhancing operational proficiency. Resolved customer conflicts through effective cashier support, improving service quality. Optimized break and lunch schedules for front-end staff, ensuring seamless customer service. Fostered a welcoming environment for customers upon entry. Enhanced cashier performance by assisting with report accuracy and error resolution.
Managed guest relations by addressing questions and resolving complaints. Collaborated with various hotel departments to ensure timely delivery of items to guest rooms. Oversaw reservations for restaurants, spa services, and room stays. Administered reservation transfers and wake-up calls through hotel management software. Facilitated payment processing for guest accommodations and addressed billing inquiries.
Conflict resolution