Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shelby Foote

Denver

Summary

WFM for our Support Center with a proven track record in staff scheduling and employee engagement. I have successfully established attendance systems and enhanced recruitment strategies, earning Employee of the Quarter in 2024. I am skilled in analyzing KPIs and fostering team development. I excel in driving performance and operational efficiency for our Image Processing team.

Overview

9
9
years of professional experience

Work History

Workforce Manager

WSP
03.2024 - Current
  • Established and monitored employee attendance records, overtime requirements, vacation requests.
  • Assisted in employee recruitment, hiring and interview processes.
  • Analyzed key performance indicators related to staffing, scheduling, and forecasting.
  • Timeclock & Calabrio adjustments/schedules/reports
  • Roll out Horizon courses, pci and eSentire quizzes
  • Timesheet tracking
  • Employee of the Quarter 2024

IP Help Desk

WSP
12.2022 - 03.2024
  • Activate and track transponders
  • Review fulfillment request, scans, and other documentation
  • Assist in Image Processing queues
  • Assisting in Image Processing time gap QA review
  • Print and File Dockets
  • Back up to WFM/time clock Plus
  • Coaching/side-by-sides for IP
  • Respond to Agents questions in all channels
  • Inventory

Image Processing

WSP
10.2016 - 12.2022
  • Level 2 Image Processor
  • Helped with coaching other agents during my time as a processor
  • Exceeded performance criteria for the position
  • Employee of the quarter 2018

Education

Some College (No Degree) - Broadcast Journalism

Metro State University

Skills

  • Staff scheduling
  • Attendance tracking
  • Workforce management
  • Employee training
  • Customer service
  • HR best practices
  • Recruitment strategies
  • Employee engagement

References

References available upon request.

Timeline

Workforce Manager

WSP
03.2024 - Current

IP Help Desk

WSP
12.2022 - 03.2024

Image Processing

WSP
10.2016 - 12.2022

Some College (No Degree) - Broadcast Journalism

Metro State University

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Shelby Foote