Shelby Brooks
Severance,CO
Summary
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Diligent with solid background in orthodontics, providing exceptional chairside assistance and patient care. Efficiently managed orthodontic procedures and maintained sterilization protocols. Demonstrated proficiency in dental radiography and patient records management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
UCHEALTH
03.2021 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
Orthodontic Assistant
Timock Family Orthodontics
07.2019 - 05.2021
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Ensured optimal sterilization of instruments, maintaining strict adherence to infection control protocols within the practice.
- Supported orthodontist in delivering high-quality care with proficient use of dental instruments and equipment during procedures.
- Documented progress notes accurately after each appointment, ensuring a complete and organized patient record for future reference.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Orthodontic adjustments and bonding braces
- Removal of the braces
- Making retainers and fitting retainers for the patient after braces.
Orthodontic Assistant
Comfort Dental Braces
04.2016 - 07.2019
- Performed tasks such as tightening braces, Placing Brackets, Removal of braces, and making/fitting patient retainers
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
Education
Associate of Applied Science - Surgical Technology
Front Range Community College
Fort Collins, CO08-2025
Dental Assisting
Pima Medical Institute
Denver, CO05-2016
Skills
- Medical terminology
- HIPAA compliance
- Exceptional communication
- Documentation accuracy
- Patient registration
- Healthcare software
- Problem-solving
- X-ray processing
- Instrument sterilization
- Sterilization techniques
Certification
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
Timeline
Patient Access Specialist
UCHEALTH
03.2021 - Current
Orthodontic Assistant
Timock Family Orthodontics
07.2019 - 05.2021
Orthodontic Assistant
Comfort Dental Braces
04.2016 - 07.2019
Associate of Applied Science - Surgical Technology
Front Range Community College
Dental Assisting
Pima Medical Institute
Similar Profiles
Ashley GerdesAshley Gerdes
Registered Nurse-Med/Staff Nurse at UCHealthRegistered Nurse-Med/Staff Nurse at UCHealth
Lexi GunningLexi Gunning
Behavioral Health Co-Responder - Targeted Violence Prevention Program at UCHealthBehavioral Health Co-Responder - Targeted Violence Prevention Program at UCHealth
Crystal MuderCrystal Muder
PCA at UchealthPCA at Uchealth