Sheena Tomlin
Denver,CO
Summary
Dynamic healthcare leader with a proven track record in training and guiding teams to achieve consistent results. Expertise in managing patient access operations, coordinating administrative functions, and ensuring optimal patient care outcomes while maintaining a strong focus on efficiency and quality. Skilled in fostering team collaboration and navigating evolving environments, driving organizational success through effective communication and problem-solving abilities. Committed to enhancing patient satisfaction and contributing to the overall success of healthcare initiatives.
Overview
12
12
years of professional experience
Work History
Patient Access Supervisor
National Jewish Health
Denver
05.2024 - Current
- Led and developed a high-performing team, fostering effective communication and strong leadership.
- Assisted in recruiting, interviewing, and hiring team members. Supported training and counseling initiatives for staff. Guided team members in achieving their professional development goals.
- Managed daily operations to enhance patient access efficiency and service quality.
- Compiled and presented essential productivity analyses to upper management at scheduled intervals.
- Collaborated with patient financial services to uphold compliance with federal and state regulations.
- Ensured adherence to established department procedures and policies to maintain operational integrity.
- Ensured effective communication with patients, clinical personnel, and staff members to enhance collaboration.
Team Lead, Patient Access
Children's Hospital Colorado
Aurora
10.2018 - 05.2024
- Update and manage patient charts to reflect current demographic information.
- Supports training and onboarding of all new team members in the Emergency Dept.
- Reviews insurance benefits/eligibility and financial responsibilities for patients, payment options, and the collection procedures.
- Manages inbound/outbound calls received from patients, providers, case workers, and social workers.
- Coordinate with other departments within the hospital to streamline the patient experience.
Night Guest Supervisor
Extended Stay America
Greenwood Village
11.2014 - 09.2021
- Managed and supervised a team of guest relations staff, ensuring excellent customer service and satisfaction.
- Managed all hotel operations overnight.
- Maintained compliance with all governmental regulations.
- Empowered to resolve guest related issues in real time.
Education
BS - Healthcare Administration
Colorado Christian University
Lakewood, CO01-2022
Skills
- Effective leadership
- Effective multitasking
- Detail-oriented
- Effective communication
- Analytical problem solving
- Proficient in EPIC Cadence
- Proficient in MS Office Suite
- HIPAA compliance
Timeline
Patient Access Supervisor
National Jewish Health
05.2024 - Current
Team Lead, Patient Access
Children's Hospital Colorado
10.2018 - 05.2024
Night Guest Supervisor
Extended Stay America
11.2014 - 09.2021
BS - Healthcare Administration
Colorado Christian University