SHEALYN KNETTLE
Aurora
Summary
I am a diligent, motivated, leadership based worker with a personal dedication to providing the best goods and services to whoever I'm servicing, whether it be humans, plants, or animals. Skilled at promoting more business and strengthening customer loyalty through a personable and considerate approach. I work with an emphasis on extreme cleanliness and organization. I adore building and maintaining strong relationships with other team mates and coworkers.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Duffy Roll Cafe
Englewood
06.2025 - Current
- Managed cash register operations, ensuring adherence to accurate cash handling procedures.
- Processed customer orders quickly during peak hours to minimize wait times.
- Assisted customers with menu selections based on dietary preferences and ingredient knowledge.
- Maintained cleanliness and organization of cashier area to foster a welcoming environment.
- Resolved customer inquiries and provided detailed information on menu items and services.
- Conducted daily cash counts, reconciling discrepancies for precise financial reporting.
- Collected customer feedback to identify service quality improvement areas.
- Handled special requests to guarantee customer satisfaction.
Floral Sales Manager
Native Floral
Aurora
08.2024 - Current
- Knowledgeable on different types of flowers and plants
- Aesthetic focused organization
- Managing sales
- Providing sales reports to superiors
- Experienced in high volume sales
- Taking special orders
- Rearranging floral bouquets to ensure sale
- Ensuring quality of flowers daily
- Prioritize a clean environment to ensure quality
- Customer service/sales in a high volume
- Selling out of Costco
Dog Handler
Earth Dog Denver
Denver
09.2023 - 08.2024
Dog Handler
Metro Dog Daycare and Boarding
Seattle
09.2022 - 04.2023
Dog Handler
Camp Crockett
West Seattle
06.2022 - 09.2022
- Efficient in handling 50+ dogs at a time, moving them through various places throughout a facility
- Communicated with a large team constantly about whereabouts and goals
- Able to handle an extremely fast paced/tumultuous environment
- Self managed various cleaning tasks
- Extremely thorough when cleaning, knowledgeable on basic and advanced sanitation procedures involving animal waste/biohazardous materials
- Dog first aid certified
- Proficient in communication with customers and team about sensitive topics
General Manager
Papa Murphy's | Take 'N' Bake Pizza
Edmonds
04.2022 - 06.2022
Assistant Manager
Papa Murphy's | Take 'N' Bake Pizza
Greenwood Village
02.2019 - 04.2022
- Staff and store/operations management
- Communicated with senior managers frequently to maintain transparency
- Set and enforced policies focused on increasing team productivity and strengthening efficiency
- Inventory and cost management
- Established daily tasks to keep operations in line with demands
- Managed employee schedules, balancing individual requests and requirements with business needs
- Achieved recognition from senior management for contributions to store's success (EOM March, 2020)
- Assisting the General Manager at operational level in the planning and execution of all work related duties (when an ASM)
- Money handling and banking procedures
- Opening/closing of the business
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Provided swift and stellar customer service
- Solved disputes between employees with open and direct communication
Education
High School Diploma -
Eaglecrest High School
Centennial, CO01.2020
Skills
- Interpersonal skills
- Effective communication
- Problem solving
- POS systems expertise
- Leadership abilities
- Strong work ethic
- Cash register operations
- Management experience
- Residential cleaning expertise
- Floral design knowledge
- High-volume sales
- Cash handling proficiency
- Customer order processing
- Relationship management
- Team collaboration
- Attention to detail
- Time management
- Quality assurance
- Patience and composure
- Customer satisfaction strategies
- Cash management techniques
- Drawer management skills
- Phone etiquette proficiency
- Up-selling techniques
References
- Bill Sperling, 303-489-2048
- Joe Fitzgerald, 720-979-1721
Overall Summary
I am an independent leadership based worker with a passion for making people's days. I learn and pick up on things very quickly. Organization, cleanliness, efficiency, excellent customer service, and teamwork are my top priorities when working any job. I have three years management experience, three years animal care experience, and one year of floral merchandising management. I'm incredibly dedicated to keeping a clean and safe workspace/environment. I am extremely ambitious with significant, long term goals I'm working to achieve. I'm looking to work in a fast paced, busy environment where I can grow and improve on the skills I already have while learning new things.
Timeline
Customer Service Cashier
Duffy Roll Cafe
06.2025 - Current
Floral Sales Manager
Native Floral
08.2024 - Current
Dog Handler
Earth Dog Denver
09.2023 - 08.2024
Dog Handler
Metro Dog Daycare and Boarding
09.2022 - 04.2023
Dog Handler
Camp Crockett
06.2022 - 09.2022
General Manager
Papa Murphy's | Take 'N' Bake Pizza
04.2022 - 06.2022
Assistant Manager
Papa Murphy's | Take 'N' Bake Pizza
02.2019 - 04.2022
High School Diploma -
Eaglecrest High School