SHEA PACKARD
Denver
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
9
9
years of professional experience
Work History
Director of Operations
Guardian Recovery Network
07.2023 - Current
- Implementing policies and procedures to improve day-to-day operations of an inpatient medical facility
- Supervising over 20 employees in behavioral health technician, housekeeping, and maintenance departments
- Tracking licensure items to ensure facility compliance with state laws and regulations
- Overseeing operational budgets and procurement to ensure cost-savings
- Tracking facility KPI’s and implementing strategic initiatives to consistently improve them
- Developing and implement strategies to optimize operational efficiency, reduce costs, and improve overall performance of the organization
- Training and developing facility support staff
Office Manager/ HR Specialist
Guardian Recovery Network
07.2022 - 07.2023
- Improved HR compliance KPI's by 10% over the course of one year
- Responsible for recruiting, onboarding, and offboarding all employees
- Audited employee information to ensure company compliance with state and federal employment regulations
- Assisted with payroll and employee time management
- Implemented and managed employee wellness programs to improve employee engagement and wellbeing
- Handled confidential information with professionalism and discretion
Case Manager
Guardian Recovery Network
07.2021 - 07.2022
- Managed a daily case load and documented client progress
- Assisted in the development and implementation of recovery plans for clients, including identifying goals, providing resources and support, and monitoring progress
- Handled confidential client information following HIPAA guidelines
- Coordinated with external agencies and organizations to provide additional support and resources to clients
Title Searcher
Connolly Title Services
08.2016 - 07.2021
- Conducted thorough research and analysis of property titles to identify any potential issues or discrepancies.
- Promoted from Receptionist to Title Searcher within my first year
- Filed legal documents with appropriate registries.
- Assisted with the preparation of title commitments and policy documents for clients.
Education
Bachelor - Communications, Business
Metropolitan State University
01.2025
Associate’s - Liberal Studies
Southern Maine Community College
01.2023
Skills
- Strategic Planning
- Conflict Management
- Process Improvement
- Operations Management
- Vendor Negotiation
- HRIS
- Employee Development
- Budgeting
Timeline
Director of Operations
Guardian Recovery Network
07.2023 - Current
Office Manager/ HR Specialist
Guardian Recovery Network
07.2022 - 07.2023
Case Manager
Guardian Recovery Network
07.2021 - 07.2022
Title Searcher
Connolly Title Services
08.2016 - 07.2021
Bachelor - Communications, Business
Metropolitan State University
Associate’s - Liberal Studies
Southern Maine Community College
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