Shea Lowder
Colorado Springs
Summary
Proven track record of enhancing customer satisfaction and reducing complaints by maintaining high cleanliness standards at Great Wolf Lodge. Skilled in conflict resolution and critical thinking, adept at managing high-stress situations and ensuring guest loyalty. Demonstrates exceptional organizational skills and a keen eye for detail, contributing to efficient and effective team collaboration.
Overview
10
10
years of professional experience
Work History
A-team Room Attendant
Great Wolf Lodge
08.2021 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Customer Service Representative
One Source Heating and Cooling
12.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Housekeeping Room Attendant
Great Wolf Lodge
03.2020 - 04.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all surfaces, vacuumed carpet areas, and swept and mopped floors
House Cleaner
Buzy Brooms Profesional Cleaning
08.2014 - 11.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Education
Air Academy High School
Usaf Academy, CO05.2011
Skills
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Money handling abilities
- Complaint Handling
- Conflict Resolution
- Payment Processing
- Professional telephone demeanor
- Keen eye for detail
- Detail Oriented
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Organizational Skills
- Calm Under Pressure
Timeline
A-team Room Attendant
Great Wolf Lodge
08.2021 - Current
Customer Service Representative
One Source Heating and Cooling
12.2020 - 06.2021
Housekeeping Room Attendant
Great Wolf Lodge
03.2020 - 04.2020
House Cleaner
Buzy Brooms Profesional Cleaning
08.2014 - 11.2019
Air Academy High School
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