Shayla Peter

• Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 5-10 executives.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
• Created expense reports, budgets, and filing systems for management team.
• Boosted productivity levels through the development of streamlined administrative procedures and protocols.
• Created regular reports and updated internal databases.
• Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
• Improved office efficiency with the implementation of organized filing systems and document management processes.
• Maintained daily appointment calendars for president and executive vice president.
• Optimized time management practices with the creation of comprehensive itineraries for executive travel plans both domestically and internationally.

• Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
• Assisted in developing seasonal buying plans, ensuring optimal merchandise assortment to meet customer demands.
• Maintained accurate purchase order records, ensuring timely delivery of goods and smooth communication with vendors.
• Reduced stock shortages by closely monitoring inventory levels and proactively placing orders for replenishment.
• Managed open-to-buy budgets efficiently by tracking expenditures and making informed adjustments based on financial goals.
• Assisted in creating engaging visual displays by providing input on product placement and selection based on sales data analysis.
• Enhanced purchasing efficiency by streamlining order processes and maintaining strong vendor relationships.
• Processed purchase orders and invoices in accordance with company procedures.
• Developed strong rapport with suppliers through effective communication, fostering mutually beneficial partnerships that supported business growth.
• Resolved invoice discrepancies promptly, maintaining positive vendor relationships and preventing payment delays.
• Analyzed sales trends and adjusted purchasing strategies accordingly, maximizing profitability and minimizing overstock issues.
• Provided exceptional customer service by promptly addressing inquiries related to product availability, pricing, and special orders.
• Provided input on product discontinuation decisions based on sales performance and market trends.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Improved resolution time with effective problem-solving for customer complaints.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Participated in training programs to enhance product knowledge and customer service skills.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Assisted with onboarding new clients and securing paperwork completion.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.

(company closed)

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
• Supported store leadership in implementing new merchandising strategies to improve product positioning.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.