Shawn Robison
Kersey
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
33
33
years of professional experience
Work History
Rse
United Airlines
Denver
04.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Grocery manager
King Soopers
Greeley
03.2020 - 05.2021
- Managed inventory levels and ensured product availability on store shelves.
- Developed weekly schedules to optimize workforce efficiency and coverage.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Resolved customer complaints in a courteous and professional manner.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
Front end manager
King Soopers
Denver
01.2014 - 08.2018
- Supervised front-end operations and staff daily
- Coordinated cashier schedules for optimal coverage
- Trained new employees on customer service protocols
- Facilitated smooth checkout experience for customers
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Front end manager
King
Denver
10.1992 - 04.2012
- Coached staff on strategies to enhance performance and improve customer relations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Supervised cashiers and provided training on proper cash handling procedures.
- Resolved conflicts among employees in a timely manner while maintaining professionalism.
- Responded quickly to customer inquiries about products or services offered at the store.
- Maintained a clean, organized work environment for staff and customers.
- Ensured customer satisfaction by responding to inquiries and resolving complaints promptly.
- Oversaw front desk activities and resolved guest inquiries promptly.
Education
High School Diploma -
Greedy Central High School
Greeley, CO06-1993
Some College (No Degree) - Computer And Information Systems Security
Aims Community College
Greeley, COSkills
- Equipment operating
- Vehicle inspection
- Team collaboration
- Staff training
- Ground support services
- Baggage oversight
References
References available upon request.
Timeline
Rse
United Airlines
04.2022 - Current
Grocery manager
King Soopers
03.2020 - 05.2021
Front end manager
King Soopers
01.2014 - 08.2018
Front end manager
King
10.1992 - 04.2012
High School Diploma -
Greedy Central High School
Some College (No Degree) - Computer And Information Systems Security
Aims Community College