Shawn Riggs
Centennial
Summary
Seasoned Operations Manager with a proven track record at Woodman Brothers Landscaping, excelling in customer relations and small business operations. Demonstrated success in enhancing customer satisfaction and team performance through effective relationship building and communication. Achieved significant improvements in business processes, ensuring high-quality service delivery.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
25
25
years of professional experience
Work History
Owner/ Directors of Operations
Black Diamond Landscaping LLC
02.2016 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Owner/Director of Operations
My Landscaper LLC
10.2004 - 01.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Operations Manager
Woodman Brothers Landscaping
01.2000 - 09.2004
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner/ Directors of Operations
Black Diamond Landscaping LLC
02.2016 - 12.2024
Owner/Director of Operations
My Landscaper LLC
10.2004 - 01.2016
Operations Manager
Woodman Brothers Landscaping
01.2000 - 09.2004
Similar Profiles
Raymond RamirezRaymond Ramirez
Project Design Specialist at Black Diamond Paver Stones and LandscapingProject Design Specialist at Black Diamond Paver Stones and Landscaping
Nikia CarterNikia Carter
Head Chef at Black Diamond Restaurant, LLCHead Chef at Black Diamond Restaurant, LLC
Martin Alexis Valenzuela MataMartin Alexis Valenzuela Mata
Head Welder at Diamond Landscaping LLCHead Welder at Diamond Landscaping LLC
Corina NelsonCorina Nelson
Closing Fulfillment Team Lead at TargetClosing Fulfillment Team Lead at Target
Denton CroushoreDenton Croushore
Culinary Director at Pine Grove CrossingCulinary Director at Pine Grove Crossing