SHAWN OWENS
Greenwood Village
Summary
Results-driven professional specializing in business operations and proposal development in healthcare and technology. Experienced in managing proposals and contract responses, delivering high-quality submissions that align with client requirements. Strong analytical skills and a collaborative approach support effective team contributions and successful project outcomes.
Overview
16
16
years of professional experience
Work History
Proposal Development Specialist
Press Ganey
11.2022 - 12.2023
- Supported the Global Proposal Management team by leading the end-to-end proposal process for various business development initiatives.
- Developed and maintained proposal processes and best practices, enhancing submission quality and increasing success rates.
- Collaborated with subject matter experts and cross-functional stakeholders to create accurate and compelling proposal content.
- Reviewed new RFPs and routed them to appropriate proposal teams, facilitating clear communication and organization.
- Managed proposal schedules, milestones, and deadlines to ensure timely delivery while tracking progress in Salesforce.
- Contributed to database maintenance and data cleanup projects, ensuring information accuracy and accessibility.
Proposal Specialist
Insight
11.2021 - 04.2022
- Developed compliant, high-quality proposals for system/software, hardware, and service-based RFPs, contributing to increased win rates.
- Led cross-functional bid kick-off meetings, aligning Procurement, Sales, and Project Management teams on strategy, roles, and timelines.
- Maintained centralized repository of business-critical proposal content, streamlining access and improving efficiency for future submissions.
- Gained knowledge of legal, bid, and contract management requirements to ensure compliance and mitigate risks.
- Edited and proofread proposals for polished, error-free submissions, elevating company’s professional image.
Senior Operations Analyst
Ecom Global
08.2019 - 01.2021
- Acted as a global sourcing lead, identifying and securing qualified suppliers while proactively managing operational risks.
- Oversaw supply chain operations, maintaining optimal stock levels and enhancing customer satisfaction through effective inventory management.
- Coordinated compliance activities with manufacturers, conducting documentation reviews and product inspections to uphold quality standards.
- Prepared and analyzed weekly financial and inventory reports to support strategic planning and decision-making.
- Conducted product research throughout development lifecycle, enabling informed sourcing and successful product launches.
Senior Business Operations Analyst
Cognizant / TriZetto Healthcare
Denver
01.2008 - 11.2017
- Delivered compliant, cost-effective RFPs, RFQs, SOWs, and change requests, ensuring alignment with client and organizational requirements to support project execution.
- Project-managed client SLAs, ensuring accuracy and operational efficiency while maintaining profitability.
- Analyzed performance metrics and SLA outcomes, identifying compliance gaps and areas for improvement to enhance service delivery.
- Reviewed and approved IT vendor invoices, tracked software license inventory to maintain cost control and support budget adherence.
- Led weekly senior management briefings to communicate project status, risks, and performance trends, fostering transparency and collaboration.
Education
Bachelor of Arts - Behavioral Sciences
Metropolitan State University of Denver
Denver, COSkills
- Proposal management
- Editing and quality control
- Project coordination
- Stakeholder engagement
- Cross-functional collaboration
- Microsoft 365 and CRM
- Attention to detail
- Time management
- Task prioritization
- Communication skills
- Professional demeanor
Timeline
Proposal Development Specialist
Press Ganey
11.2022 - 12.2023
Proposal Specialist
Insight
11.2021 - 04.2022
Senior Operations Analyst
Ecom Global
08.2019 - 01.2021
Senior Business Operations Analyst
Cognizant / TriZetto Healthcare
01.2008 - 11.2017
Bachelor of Arts - Behavioral Sciences
Metropolitan State University of Denver