Shawn O'Neill
Dillon
Summary
Dynamic hospitality executive with a strong track record in elevating banquet experiences and maximizing group revenue. Experienced in optimizing operational efficiency and service quality through strategic collaboration with sales teams, driving revenue growth and enhancing hotel performance using Salesforce and Delphi CRM systems.
Overview
12
12
years of professional experience
Work History
Hotel General Manager
Homewood Suites by Hilton
Dillon
2024.10 - Current
- Monitored financial performance, managing revenue, expenses, and profit margins effectively.
- Managed pricing strategies and promotions, optimizing revenue generation from rooms and ancillary services.
- Developed strategies enhancing operational efficiency and service quality aligned with company goals.
- Delivered operational reports to owners and senior management, identifying key challenges and opportunities for improvement.
- Utilized Salesforce and Delphi CRM for accurate forecasting and effective pipeline management, enhancing cross-functional collaboration.
- Collaborated with sales team to secure and execute high-value group events.
F&B General Manager
Beaver Run Resort
Breckenridge
2021.10 - 2024.09
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Delegated tasks to staff, prioritizing operations and aligning goals with business objectives.
- Fostered partnerships with local businesses to strengthen community engagement and support initiatives.
F&B Director
Vail Resorts
Keystone
2014.03 - 2021.09
- Managed various F&B outlets, functions, and teams at Keystone Resort, enhancing guest experiences and operational efficiency.
- Oversee all operational aspects and performance of 32 team members in a full-service restaurant and quick service deli/coffee-shop.
- Collaborated with sales team to coordinate and execute events and functions, contributing to overall event success.
- Achieved multiple promotions within Vail Resorts Corporation, reflecting dedication and performance.
Education
BA - General Studies, Liberal Arts
University of Northern Iowa
Cedar Falls, IA2008-01
Skills
- Hospitality management
- Food and beverage management
- Sales strategy
- Revenue forecasting
- Market positioning
- Client relations
- Operational management
- Team leadership
- Salesforce management
References
- Mark Kimball, Vice President, Vail Resorts, 970-496-4499, Mkimball@vailresorts.com
- Roger Cardoza, Vice President, Beaver Run Resort, 970-331-9622, rcardoza@beaverrun.com
Timeline
Hotel General Manager
Homewood Suites by Hilton
2024.10 - Current
F&B General Manager
Beaver Run Resort
2021.10 - 2024.09
F&B Director
Vail Resorts
2014.03 - 2021.09
BA - General Studies, Liberal Arts
University of Northern Iowa