SHAWN N OWENS
Denver,CO
Summary
Knowledgeable Service Technician with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Service Technician
Numotion
09.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Laundry/Housekeeping Central Supply Supervisor
South Valley Post Acute Rehab Center
08.2022 - 09.2023
- Maintains records, logbooks, sign in/sign out sheets, accident reports, etc.
- Assigns work areas to be cleaned and oversees the cleaning
- Inspects work areas after cleaning to insure cleanliness meets CCC standards.
- Supervises housekeeping tasks, including shampooing of carpets, mopping and waxing of floors, sweeping, trash/debris removal, etc.
- Conducts on the job training for new employees on equipment, CCC cleaning methods, and safety measures
- Monitors supplies and assists Housekeeping Manager when re-ordering is needed
- Controls housekeeping equipment by maintaining accurate logs and check out sheets
- Sterilize, disinfect durable medical equipment and instruments, package clean supplies and instruments, maintain records for all instruments and transport sterilized items to the floor.
- Assemble sterilized instruments and recheck all instruments for cleanliness and/or impairment.
- Provide on the job training on the job training (OJT) to newly hired associates in the department.
Service Technician
New Source Medical
05.2021 - 08.2022
- Delivers and sets up durable medical equipment (bed frames, low air-loss mattresses, trapezes and lifts) in nursing homes and rehab hospital
- Troubleshoots and assesses whether repairs are to be made on site or at warehouse and provides repairs as needed.
- Trains medical staff on the proper use and safety of the equipment
- Provides great customer service exudes professionalism
- Maintains company provided cargo van in accordance with policies
- Supports service center and equipment cleaning and maintenance
- Safety-mindedness
Route Sales Representative/Instore Counter Representative
Single Source INC.
12.2016 - 05.2021
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
- Load and unload trucks, vans, or automobiles.
- Ensure customer products are delivered on schedule
- Meet quarterly sales goals with supervisor to increase territory
- Help customers with automotive paint needs
- Meet customer on consistent basis to maintain relationships
- Ship/Receive product, stock shelves and maintain warehouse when needed
- Check all invoices and upload inventory count sheets daily.
Reservation Agent/ticket
Raleigh-Durham International Airport
01.2015 - 12.2016
- Assist customers with planning and booking reservations
- Help plan itineraries i.e airplane tickets, cruise packages, local tourist attractions etc
- Process payments and send details and confirmation to customers
- Check in/out going flights as well as create boarding passes for travelers
- Operate jet bridge and accommodate passengers with disabilities on the jet bridge
- Load/unload luggage onto plane assist flight attendants with any needs
- Clean, vacuum, sweep sanitize plane after every flight
Cook/Caterer
Raleigh NC
08.2012 - 01.2015
- Gathered food supplies, utensils, decorations and any other equipment for events
- Served food and beverages while maintaining appropriate levels of food and drink at all times
- Drive company catering van, as required
- Stock necessary food supplies and equipment
- Report counts and ordering quantities to supervisor for weekly purchasing
- Adhere to all food safety requirements
- Cook prep food night before and portion out containers nightly
Education
High School Diploma - Business
Fuller performance learning center
Fayetteville, NC01.2010
Skills
- Warehouse billing
- Forklift operation
- Inventory audit
- Basic automotive maintenance
- Customer Service Representative
- Scheduling Process
- Supply chain coordination
- Supplier relationships
- Punctual and reliable
- Troubleshooting skills
- Mechanical aptitude
Timeline
Service Technician
Numotion
09.2023 - Current
Laundry/Housekeeping Central Supply Supervisor
South Valley Post Acute Rehab Center
08.2022 - 09.2023
Service Technician
New Source Medical
05.2021 - 08.2022
Route Sales Representative/Instore Counter Representative
Single Source INC.
12.2016 - 05.2021
Reservation Agent/ticket
Raleigh-Durham International Airport
01.2015 - 12.2016
Cook/Caterer
Raleigh NC
08.2012 - 01.2015
High School Diploma - Business
Fuller performance learning center
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