Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shawn Morgan

Denver

Summary

Dynamic hospitality professional with extensive experience at Jack's on Pearl, specializing in employee training and development. Proven track record in enhancing customer service excellence and menu knowledge, particularly in wine pairings. Adept at fostering team productivity and ensuring adherence to service protocols, creating memorable dining experiences for guests.

Overview

16
16
years of professional experience

Work History

Server/Trainer

Jack's on Pearl
Denver
07.2022 - 07.2025
  • Trained new servers on menu items and service protocols.
  • Educated staff on wine pairings to enhance guest dining experience.
  • Conducted staff training sessions on proper wine service procedures.
  • Assisted customers with selecting appropriate wines for their meals or special occasions.

Variable Manager/ Server

The Keg Steakhouse + Bar
Golden
09.2015 - 06.2022
  • Supervised daily operations to ensure smooth restaurant functionality.
  • Trained new employees on service standards and operational procedures.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Assistant General Manager

Summit Steakhouse
Aurora
02.2013 - 07.2015
  • Delivered comprehensive training and support to staff on procedures and policies.
  • Executed administrative tasks, including document preparation and filing paperwork.
  • Ensured consistently high customer service standards were met or exceeded.
  • Managed store cash intake accurately, preparing daily bank deposits.
  • Coordinated monthly budgets while managing profit and loss to meet margin targets.

Trainer

Eddie V's Prime Seafood & Steaks
Houston
08.2009 - 02.2013
  • Created training materials for new team members in fine dining environment.
  • Facilitated onboarding processes for front-of-house and kitchen staff.
  • Delivered constructive feedback on service techniques and food presentation.
  • Trained newly hired top talent to enhance productivity in key positions.
  • Guided team members in adherence to health and safety protocols during operations.

Education

Restaurant And Hospitality Management

University of Houston
Houston, TX

General Studies

Metropolitan State University of Denver
Denver, CO

Skills

  • Employee training and development
  • Menu knowledge and wine pairing
  • Service protocols and supervision
  • Customer service excellence

Languages

Spanish
Limited
French
Limited
Italian
Professional

Timeline

Server/Trainer

Jack's on Pearl
07.2022 - 07.2025

Variable Manager/ Server

The Keg Steakhouse + Bar
09.2015 - 06.2022

Assistant General Manager

Summit Steakhouse
02.2013 - 07.2015

Trainer

Eddie V's Prime Seafood & Steaks
08.2009 - 02.2013

Restaurant And Hospitality Management

University of Houston

General Studies

Metropolitan State University of Denver

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Shawn Morgan