Shawn McCarty
Lakewood
Summary
Proven bartender shift manager with expertise in customer service and team leadership. Skilled in training staff and ensuring operational efficiency while maintaining high standards of service and safety.
Overview
25
25
years of professional experience
Work History
Bartender Shift Manager
Parry's Pizza
Centennial
08.2025 - Current
- Supervised bar staff during busy shifts to deliver seamless service and enhance customer satisfaction.
- Trained new bartenders on drink preparation and customer service standards.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Enforced responsible alcohol service policies to promote a safe environment.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Monitored daily checklists and side worksheets to keep bar staff organized and focused on service excellence.
- Maintained accurate records of daily transactions, ensuring financial accountability and inventory management.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Enforced health codes and safety regulations in compliance with state laws.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Assisted in resolving customer complaints promptly and professionally.
Assistant General Manager
Macaroni Grill
Westminster
01.2023 - 08.2025
- Assisted in daily operations and management of store activities.
- Coordinated staff schedules to ensure adequate coverage and service.
- Resolved customer inquiries and issues to enhance satisfaction and loyalty.
- Tracked stock levels and orders to maintain optimal inventory for smooth operations.
- Trained new employees on company policies and procedures.
- Collaborated with team members to streamline operational workflows.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Led team members in collaborative efforts to consistently meet and exceed targets.
Assistant Production Manager
Whitewater Amphitheater
New Braunfels
02.2017 - 10.2024
- Coordinated production schedules for events at Whitewater Amphitheater.
- Assisted in managing logistics for sound and lighting setups.
- Collaborated with vendors to secure equipment and supplies.
- Oversaw inventory management for stage materials and production tools.
- Communicated with team members to ensure smooth event execution.
- Supported safety compliance during event preparations and performances.
- Facilitated meetings to discuss project timelines and tasks with staff.
- Provided technical support when troubleshooting issues during the production process.
- Conducted regular inspections of equipment and facilities to identify any maintenance needs.
Server
Mcadoos Seafood and fine dining
New Braunfels
01.2015 - 01.2023
- Managed order accuracy and timely delivery of food and beverages.
- Guided guests in menu selections and dining recommendations to enhance their dining experience.
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Addressed guest inquiries and resolved service-related issues promptly, ensuring a positive dining atmosphere.
- Processed payments efficiently, maintaining guest satisfaction throughout the meal.
- Provided excellent customer service to ensure satisfaction.
Server/Bartender Shift Manager
Primos Tex-Mex Bar and Grille
Garland
03.2007 - 01.2015
- Delivered exceptional customer service in a high-volume dining environment.
- Managed multiple tables efficiently while maintaining a positive dining experience.
- Trained new servers on restaurant policies and procedures to ensure consistent service standards.
- Recommended menu items tailored to guest preferences and dietary restrictions to enhance dining experience.
- Resolved customer complaints promptly to enhance satisfaction and foster loyalty.
- Processed payments accurately using point-of-sale systems for transactions.
- Provided excellent customer service to ensure satisfaction.
Bartender/Corporate Trainer
Texas Roadhouse
Mesquite
03.2001 - 01.2007
- Trained new bartenders on drink preparation and customer interaction, enhancing service quality and team performance.
- Provided excellent customer service in a fast-paced bar environment.
- Engaged with patrons to foster relationships and create a welcoming atmosphere, contributing to customer satisfaction.
- Managed inventory and ordered supplies, ensuring optimal stock levels for smooth operations.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
High School Diploma -
North Mesquite H. S.
Mesquite, TX05-1998
Some College (No Degree) - Basic Business
Stephen F. Austin State University
Nacogdoches, TXSkills
- Alcohol service
- Beverage preparation
- Beverage making
- Point-of-sale systems
- Inventory management
- Ordering supplies
- Quality assurance
- Health and safety
- Event coordination
- Operational supervision
- Staff training
- Employee coaching
- Scheduling staff
- Upselling strategies
- Customer relationship management
- Problem solving
References
References available upon request.
Timeline
Bartender Shift Manager
Parry's Pizza
08.2025 - Current
Assistant General Manager
Macaroni Grill
01.2023 - 08.2025
Assistant Production Manager
Whitewater Amphitheater
02.2017 - 10.2024
Server
Mcadoos Seafood and fine dining
01.2015 - 01.2023
Server/Bartender Shift Manager
Primos Tex-Mex Bar and Grille
03.2007 - 01.2015
Bartender/Corporate Trainer
Texas Roadhouse
03.2001 - 01.2007
High School Diploma -
North Mesquite H. S.
Some College (No Degree) - Basic Business
Stephen F. Austin State University