Shauna Kelly-Moore

• Conduct telephone triage using established protocols and situational judgment for effective patient management.
• Perform comprehensive assessments to analyze health status and identify care needs.
• Evaluate urgent scenarios promptly, initiating necessary interventions or referrals to urgent care or ER.
• Provide health counseling and disease prevention guidance based on evidence-based practices.
• Ensure patient safety by adhering to quality standards in medication administration.
• Execute delegated medical functions, administering medications per provider directives and monitoring care plans.
• Coordinate referrals and consultations within the care team while advocating for patients.

• Provided care to critically ill and premature newborns, including respiratory support, thermoregulation, and nutritional management.
• Monitored and assessed neonates' vital signs, lab results, and developmental progress, initiating interventions as needed in collaboration with the interdisciplinary team.
• Administered medications, fluids, and blood products in accordance with protocols and safety standards.
• Responded rapidly to emergent changes in patient condition, performing advanced resuscitation techniques when required.
• Maintained meticulous documentation in the EMR to ensure continuity and accuracy of care records.

Relevance to Telephone Triage: Built expertise in rapid clinical assessment, prioritization under pressure, and clear, compassionate family communication-all core competencies for safe and effective remote patient symptom evaluation and care coordination.

• Provided patient care including medication administration, wound care, and monitoring vital signs.
• Assisted with diagnostic procedures and patient preparation.
• Supported physicians during exams and minor procedures.