Summary
Overview
Work History
Skills
References
Timeline
Generic

Shauna Cooney

Cork

Summary

Adept at multitasking and fostering customer relationships, I elevated service standards at The REZz through exceptional customer service and cleanliness. My background in hospitality and childcare, combined with a team player attitude and problem-solving skills, has honed my ability to create welcoming environments and ensure guest satisfaction.

Overview

7
7
years of professional experience

Work History

Bartender

The REZz
07.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed card handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Hospitality

The REZz
07.2021 - Current
  • Maintained up-to-date knowledge of current trends within the hospitality industry.
  • Cultivated a welcoming atmosphere within the community by prioritizing hospitality initiatives during services.
  • Enhanced guest satisfaction by developing and implementing effective hospitality service strategies.
  • Upheld company's high standards of professionalism and hospitality in all guest interactions.

Childcare

Ballincollig Family Resource Center
04.2018 - 11.2019
  • Assisted with childcare responsibilities, providing a nurturing and safe environment for children''s growth and development.
  • Adhered strictly to state regulations regarding safety protocols in childcare settings.

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Complex Problem-Solving

References

References available upon request

Timeline

Bartender

The REZz
07.2021 - Current

Hospitality

The REZz
07.2021 - Current

Childcare

Ballincollig Family Resource Center
04.2018 - 11.2019

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Shauna Cooney