SHAUN MILAN
Colorado Springs
Summary
Operations leader with extensive experience in managing large-scale fulfillment logistics and workforce operations. Proven ability to enhance productivity, reduce costs, and optimize labor utilization through data-driven analysis and problem-solving. Expertise in leading cross-functional teams and developing talent while implementing scalable processes that improve quality, safety, and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Site Operations Manager
AMAZON
09.2025 - Current
- Lead multiple operational teams across varying shift cohorts, ensuring achievement of productivity, quality, safety, and cost objectives.
- Develop and execute labor plans aligned with operational forecasts, staffing requirements, attendance trends, and budget targets.
- Partner with Finance, HR, Safety, Learning, and Security teams to drive operational excellence and support business objectives.
- Implement workload-balancing strategies and cross-training initiatives that increase operational flexibility while reducing labor costs.
- Created visual management tools, recognition programs, and engagement initiatives that improve employee performance, safety awareness, and quality ownership.
Inbound Operations Manager
AMAZON
02.2025 - 09.2025
- Improved throughput performance through labor optimization, indirect spend management, and process standardization.
- Reduced operational costs by optimizing indirect labor allocation and implementing scalable staffing models based on volume and headcount forecasts.
- Established accountability protocols for freight problem-solving processes, improving defect reduction and inventory flow consistency across all shifts.
- Mentored associates and developed talent pipelines, supporting multiple promotions into ambassador and leadership positions.
- Collaborated with Learning teams to identify performance gaps and develop targeted training programs that improved quality and operational execution.
Outbound Operations Manager
AMAZON
10.2023 - 02.2025
- Directed outbound operations teams of 75+ associates across multiple operational functions.
- Reduced transportation costs through improved trailer utilization, labor planning, and workflow optimization.
- Led defect reduction initiatives using structured root-cause analysis, resulting in improved FIFO and customer accuracy rates.
- Maintained 100% on-time freight departures while ensuring adherence to customer service and transportation commitments.
- Developed and coached frontline talent, resulting in multiple promotions into leadership roles.
Logistics Coordinator
AMAZON
08.2020 - 10.2023
- Coordinated freight allocation, dock operations, and workflow management across fulfillment centers and delivery stations to optimize network capacity and transportation efficiency.
- Analyzed transportation and operational metrics to identify trends, improve throughput, reduce costs, and mitigate service risks.
- Conducted root-cause investigations with internal and external stakeholders to improve inventory flow, freight processing, and delivery performance.
- Compiled and presented regional operational analyses, providing leadership with actionable insights for performance improvement initiatives.
- Trained new hires, audited process compliance, and contributed to development of standard operating procedures and best practices.
Store Manager
CIRCLE K
07.2019 - 08.2020
- Managed daily retail operations including staffing, scheduling, inventory control, vendor relationships, and customer service.
- Analyzed P&L performance and implemented cost-control strategies to maximize profitability.
- Led hiring, training, and performance management activities while maintaining operational compliance standards.
- Partnered with vendors on merchandising and product placement initiatives that increased sales performance.
Front-End Supervisor
WALMART
02.2018 - 06.2019
- Supervised front-end operations, including cash management, customer service, and workforce scheduling to ensure smooth daily operations.
- Trained and coached associates on operational procedures, compliance standards, and productivity expectations.
- Resolved customer escalations while preserving high customer satisfaction levels.
- Conducted audits to ensure compliance with safety, loss prevention, and company policies.
Skills
- Labor planning and budget management
- Cost reduction strategies
- Quality control and process standardization
- Workflow optimization
- Performance improvement
- Root cause analysis
- Cross-functional communication
Timeline
Site Operations Manager
AMAZON
09.2025 - Current
Inbound Operations Manager
AMAZON
02.2025 - 09.2025
Outbound Operations Manager
AMAZON
10.2023 - 02.2025
Logistics Coordinator
AMAZON
08.2020 - 10.2023
Store Manager
CIRCLE K
07.2019 - 08.2020
Front-End Supervisor
WALMART
02.2018 - 06.2019