Sharon McMullen
Pueblo
Summary
Skilled at optimizing shuttle routes for maximum customer satisfaction, fuel efficiency and time savings. Excellent interpersonal, communication and problem-solving abilities. Dedicated Driver focused on satisfying passengers with fast, professional service. Runs smooth, efficient routes without issue to meet schedules and exceed expectations. Understands DOT rules and basic vehicle maintenance. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
37
37
years of professional experience
Work History
Transportation Driver
Golden Gate Manor
03.2023 - 03.2024
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Coordinated effectively with team members including dispatchers, loaders, unloaders during operations for smooth logistics management.
- Checked in with dispatch service and updated with current location.
- Reported any mechanical issues promptly to fleet maintenance personnel for timely repairs, reducing downtime.
Shuttle Bus Driver
Parkview Medical Center
12.2022 - 01.2023
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Maintained safe driving habits to protect property and general public on roadways.
Shuttle Bus Driver
Towne Park
03.2022 - 12.2022
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Maintained safe driving habits to protect property and general public on roadways.
- Completed appropriate inspection paperwork and reported results to supervisors.
Newspaper Carrier
Pueblo Chieftain/Gannett Publishing
10.2017 - 03.2022
- Communicated with customers regarding delivery requests, stoppages and restarts of paper delivery.
- Listened to and resolved customer's complaints regarding products or services.
- Interacted with customers to troubleshoot complaints or update records.
- Maintained records pertaining to driving expenses, mileage, gasoline, oil and tire changes.
- Streamlined delivery procedures by organizing loads, updating routes and staying up-to-date with customer specifications.
- Preserved condition of newspapers to satisfy customers or store locations.
- Inserted fliers or promotional materials and bagged newspapers to keep content intact.
Customer Service Representative
Black Hills Energy
08.1987 - 08.2015
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
High School Diploma -
Central High School
05.1968
Skills
- Pickup and Drop-Off Scheduling
- Fuel Logs
- Safety Equipment Verification
- Traffic Laws and Regulations
- Passenger Comfort
- Time, Mileage and Fuel Tracking
- Customer Service
- Problem-Solving
- Customer Relationships
- Clean Driving Record
- Flexible Days, Hours and Locations
- Valid Driver's License
- Communication and Interpersonal Skills
- Dependable and Trustworthy
- Valid Colorado License
- Area Knowledge
Additional Information
- Prior to retirement, I worked for Black Hills Energy as Customer Service Representative. In this position I handled many situations involving setting up accounts, and explaining account rates and billing.
- I interacted with coworkers on new accounts service and resolving customers issues for installation of electrical service.
- I worked closely with supervisors, and charities to resolve customer's bill paying efforts.
Education and Training
other
Timeline
Transportation Driver
Golden Gate Manor
03.2023 - 03.2024
Shuttle Bus Driver
Parkview Medical Center
12.2022 - 01.2023
Shuttle Bus Driver
Towne Park
03.2022 - 12.2022
Newspaper Carrier
Pueblo Chieftain/Gannett Publishing
10.2017 - 03.2022
Customer Service Representative
Black Hills Energy
08.1987 - 08.2015
High School Diploma -
Central High School
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