Sharif Jarvis
Hoboken,ANT
Summary
Resourceful IT Technician offering 4 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals, and recording technical issues. Familiar with Windows, Linux, and Mac OS environments.
Overview
3
3
years of professional experience
Work History
Senior IT Support Engineer
Fendi
New York
06.2023 - Current
- Maintained and monitored network systems, including firewalls, routers, switches, storage solutions and other hardware components
- Diagnosed complex technical problems and implemented solutions in a timely manner
- Provided senior technical support to both in-house staff and user departments for network applications
- Collaborated with other departments within the organization to identify areas where technology could improve operational performance.
Desktop Support Engineer
Newmark
New York
05.2022 - 06.2023
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Documented repair processes and helped streamline procedures for future technical support actions
- Helped Manage MSP for the north east region
- Provided software support and general technical solutions for operational, database and security requirements in applications
- Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.
Technical Support Specialist
Genius Sports
Secaucus
11.2021 - 05.2022
- Created new accounts, reset passwords and configured access to servers and file management software for users
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices
- Supported customers having data connectivity issues, assisting with troubleshooting steps
- Maintained records, logs and lifecycle documentation of work requests
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access
- Assisted setting up for events for NBA games.
Education
Bachelor of Science - Computer Information Systems
State University of New York College At Brockport
05.2020
Skills
- Remote desktop services and support
- LAN/WAN
- MS Office proficiency
- Application installations
- Troubleshooting and Diagnosing
- Software licenses and patches
- Application support
- System updates
- Remote Support
- Hardware upgrades
Timeline
Senior IT Support Engineer
Fendi
06.2023 - Current
Desktop Support Engineer
Newmark
05.2022 - 06.2023
Technical Support Specialist
Genius Sports
11.2021 - 05.2022
Bachelor of Science - Computer Information Systems
State University of New York College At Brockport
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