Shariany Zharik Solarte Sarabia
Barranquilla,ATL
Summary
Dedicated customer service representative with expertise in product knowledge and live chat support. Proven ability to enhance service delivery and streamline communication, driving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Tech Support
TaskUs
Santiago De Cali, Colombia
01.2025 - 07.2025
- Collaborated with team members to streamline troubleshooting processes and enhance service delivery.
- Communicated effectively with clients to clarify issues and provide timely solutions.
Substitute Teacher
New Cambridge School Cali
Santiago De Cali, Colombia
09.2024 - 12.2024
- Developed engaging lesson plans aligned with PYP curriculum standards.
- Facilitated student-centered learning experiences to promote inquiry-based education.
- Collaborated with colleagues to enhance interdisciplinary teaching strategies and materials.
Montessori Teacher
Colegio Bilingüe Montessori
Cali, Colombia
11.2023 - 04.2024
- Developed and implemented engaging lesson plans aligned with Montessori principles.
- Facilitated individualized learning experiences for diverse student needs and interests.
- Prepared classroom and materials according to montessori pedagogy and needs of children.
Customer Service Representative
Alorica
Santiago De Cali, Colombia
07.2023 - 11.2023
- Processed orders and returns using internal systems to maintain accurate records and enhance workflow.
- Provided product information and support, adapting quickly to diverse customer needs and queries.
- Collaborated with team members to streamline communication, improving response times for customer issues.
- Managed escalated calls professionally, demonstrating conflict resolution skills and maintaining composure under pressure.
Customer Service Representative
Accedo Technologies
Santiago De Cali, Colombia
01.2023 - 07.2023
- Provided product information, guiding customers in decision-making processes.
- Assisted customers with inquiries and resolved issues efficiently.
- Conducted customer surveys to gather feedback for service improvement initiatives.
- Delivered timely and effective customer support via phone, email, and chat channels.
Philosophy Internship
Comfandi
Santiago De Cali, Colombia
06.2022 - 12.2022
- Assisted students in critical thinking and analytical writing through targeted feedback.
- Collaborated on curriculum development to enhance course offerings and student engagement.
- Facilitated discussions that encouraged diverse perspectives and respectful debate among students.
Education
Bachelor of Arts - Philosophy
Pontificia Universidad Javeriana
Santiago De Cali, Colombia11-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Product knowledge
- Follow-up skills
- Live chat support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative Tech Support
TaskUs
01.2025 - 07.2025
Substitute Teacher
New Cambridge School Cali
09.2024 - 12.2024
Montessori Teacher
Colegio Bilingüe Montessori
11.2023 - 04.2024
Customer Service Representative
Alorica
07.2023 - 11.2023
Customer Service Representative
Accedo Technologies
01.2023 - 07.2023
Philosophy Internship
Comfandi
06.2022 - 12.2022
Bachelor of Arts - Philosophy
Pontificia Universidad Javeriana