Shari Starkey
Denver Metro
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Overview
18
18
years of professional experience
Work History
Vice President, Claims
CorVel Corporation
01.2019 - Current
- Operational leader for a 7 state region with over 100 indirect reports.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Key participant in sales and marketing presentations
Claims Manager
CorVel Corporation
01.2016 - Current
- Operational leader for a 3 state region with 40 indirect reports.
- Established strong relationships with external partners such as medical providers, legal professionals, efficient case management.
- Analyzed claims data, identifying trends and areas for improvement in processes and policies.
- Kept up-to-date on industry developments to maintain a competitive edge in handling diverse claim scenarios effectively.
- Remote leadership.
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
Claims Supervisor
CorVel Corporation
01.2014 - Current
- Process development and operational leader for 1 state
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Built talented teams of 25 claims administrators dedicated to timely and compliant resolutions. This team grew from 5 to 25 people in a 3 year period.
Work Comp Claims Specialist
Gallagher Bassett Services Inc.
01.2012 - 12.2014
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Workers Compensation Adjuster
Travelers Insurance
01.2007 - 12.2011
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Education
Master of Arts - Organizational Management
University of Phoenix
Tempe, AZ06-2005
Master of Arts - Spanish Language And Literature
Georgia Southern University
Statesboro, GA06-1998
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Business development
- Strategic planning
- Account management
- Operations management
- Risk management
- Process improvement
- Staff development
- Data analysis
- Budget oversight
- Sales leadership
- Industry best practices
- Public speaking
- Business storytelling
- Policy and procedure development
Timeline
Vice President, Claims
CorVel Corporation
01.2019 - Current
Claims Manager
CorVel Corporation
01.2016 - Current
Claims Supervisor
CorVel Corporation
01.2014 - Current
Work Comp Claims Specialist
Gallagher Bassett Services Inc.
01.2012 - 12.2014
Workers Compensation Adjuster
Travelers Insurance
01.2007 - 12.2011
Master of Arts - Organizational Management
University of Phoenix
Master of Arts - Spanish Language And Literature
Georgia Southern University
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