Shari Haines
Northglenn
Summary
Dynamic Operations Manager with a proven track record at Pratt Industries, excelling in project management and team leadership. Spearheaded a multi-million dollar USPS display rollout, enhancing retail compliance and driving revenue growth. Skilled in data analysis and effective communication, fostering strong relationships to achieve strategic goals.
Overview
32
32
years of professional experience
Work History
Operations Manager
Pratt Industries
Atlanta
01.2013 - Current
- Contracted by United States Postal Service to enhance retail revenue in postal lobbies and ensure retail compliance.
- Worked as a liaison between USPS Headquarter Program Manager and all other levels of retail within USPS hierarchy to communicate goals, rollouts, directives, etc.
- Created and delivered weekly, monthly and quarterly reports to USPS and Pratt Industries on retail sales, visit metrics, and goals.
- Trained and mentored the Pratt field team.
- Served as primary contact for 3rd party merchandising company, coordinating USPS retail visits, providing information, and analyzing visit reports to meet established metrics.
- Led project for multi-million dollar mailing products display rollout at USPS, overseeing execution and alignment with operational goals.
- Collaborate with peers to develop new displays, USPS training video, better processes, better data collection etc.
- Worked with Pratt Account Team for retail execution on Pratt products at Wal-Mart, Home Depot and Staples.
Girls Basketball Coach
Boulder High School
Boulder
01.2012 - 01.2018
- Coached and mentored high school athletes to enhance skills and teamwork.
- Developed practice plans to enhance player skills and teamwork.
- Led team meetings to discuss strategies and game preparation.
- Organized and supervised training sessions for athletes of all skill levels.
Business Evaluation Coordinator
Hallmark/Sunrise Greetings
Kansas City
01.2007 - 01.2013
- Contracted with United States Postal Service to enhance retail revenue in postal lobbies.
- Worked as a liaison between USPS Headquarter Program Managers, USPS Western Area (which consisted of 17 states), thousands of individual offices and Hallmark Custom Marketing which provided greeting cards and mailing products to USPS.
- Educated USPS staff on retail programs and strategies to maximize revenue.
- Developed and presented sales reports on greeting cards and mailing products.
- Evaluated offices and developed strategies (implemented recommendations) to grow sales.
Account Operations/Account Analyst
REPS LLC
Detroit
10.2003 - 10.2006
- Established role linking clients to field operations for improved communication and service delivery.
- Analyzed sales information related to projects and produced and delivered reports to customers recapping results.
- Generated a variety of reports for internal use. Examples are: Profit and Loss, Labor Hours, Data Reconciliation, Service Summary and Benchmarks.
- Created training materials and guides to align field operations with customer directives and goals.
Division Manager
REPS LLC
Detroit
06.1999 - 10.2003
- Led the part-time division to become the most profitable division of REPS.
- Managed part-time field division with a fluctuating staff of 450-650 employees, ensuring operational efficiency.
- Oversaw billing, HR, field directives, and reporting, streamlining processes for improved accuracy.
- Created and implemented standardized training system for part-time staff, enhancing onboarding experience for diverse groups.
- Mentored Territory Managers on how to manage their part-time employees in an efficient and effective manner.
- Consulted on the development of the REPS portal.
District Manager
REPS LLC
Detroit
03.1996 - 06.1999
- Oversaw daily operations across multiple retail locations to ensure consistent service and performance.
- Hired, trained, and supervised team of 24-36 employees to enhance operational efficiency.
- Developed and implemented training programs for store managers to improve leadership skills and operational standards.
- Analyzed sales data to identify trends and opportunities for improvement.
Territory Manager
REPS LLC
Detroit
07.1994 - 03.1996
- Managed territory of 75-100 retail stores, executing modular resets, ensuring planogram integrity, processing product returns, building displays, and releasing products to optimize retail performance.
- Implemented territory sales strategies, increasing market presence and aligning with client needs.
- Cultivated relationships with key clients, enhancing customer engagement and loyalty.
- Coordinated with cross-functional teams to align marketing initiatives.
Education
B.A. - Spanish
University of Northern Colorado
Greeley, CO01.1991
Skills
- Project management
- Operations monitoring
- Process improvement
- Sales forecasting
- Customer management
- Retail compliance
- Revenue strategies
- Data analysis
- Database management
- Microsoft Office
- Team leadership
- Employee motivation
- Training programs
- Effective communication
- Adaptability to change
Timeline
Operations Manager
Pratt Industries
01.2013 - Current
Girls Basketball Coach
Boulder High School
01.2012 - 01.2018
Business Evaluation Coordinator
Hallmark/Sunrise Greetings
01.2007 - 01.2013
Account Operations/Account Analyst
REPS LLC
10.2003 - 10.2006
Division Manager
REPS LLC
06.1999 - 10.2003
District Manager
REPS LLC
03.1996 - 06.1999
Territory Manager
REPS LLC
07.1994 - 03.1996
B.A. - Spanish
University of Northern Colorado