Sharee Sutton
Aurora
Summary
Results-driven analyst with Comcast, skilled in data analysis and team collaboration. Enhanced project outcomes through strategic insights and improved internal processes. Proficient in MS Excel and analytical thinking, I fostered effective communication and documentation practices, leading to increased efficiency and knowledge sharing across departments.
Overview
18
18
years of professional experience
Work History
Analyst
Comcast
11.2018 - Current
- Analyzed data trends to support strategic decision-making processes.
- Collaborated with team members to gather insights and improve project outcomes.
- Participated in cross-functional meetings to align goals and objectives across departments.
- Maintained organized project files and data repositories for easy access by team members.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Dispatcher
Comcast
10.2007 - 11.2018
- Coordinated daily dispatch operations to optimize service delivery and enhance customer satisfaction.
- Managed scheduling and routing of technicians to ensure timely response to service requests.
- Utilized advanced tracking software to monitor field personnel and assess performance metrics.
- Developed efficient communication protocols between field teams and customer service representatives.
Education
High School Diploma -
Canyon High
Canyon, TX05-2000
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Team collaboration and leadership
- Attention to detail
- Critical thinking
Timeline
Analyst
Comcast
11.2018 - Current
Dispatcher
Comcast
10.2007 - 11.2018
High School Diploma -
Canyon High
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