Shantel Mackintosh
Denver,Co
Summary
Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
11
11
years of professional experience
Work History
Cashier/Lead CSR
Moreno Painting And Tile
06.2019 - 03.2024
- Performed cash, card and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Opened store everyday and learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Updated account information to maintain customer records.
Server Shift Leader
Ponchos Mexican Restaurant
08.2016 - 06.2019
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Received and processed customer payments.
- Quickly and accurately counted drawers at start and end of each shift.
- Take orders for Breakfast/Lunch Diner
- Deliver food , make side items and all drinks
- Handle a sections of 10 or more tables and large parties
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server/Cashier
Petes Gyros Place
02.2013 - 08.2016
- Cultivated warm relationships with regular customers.
- Take orders , deliver food , hand written tickets,
- Make all drinks and deliver promptly
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
North High School
Denver, COSkills
- Cheerful Attitude
- Cash Handling
- Cool Under Pressure
- Customer Satisfaction
- Team Oriented
- Cash Register Operations
- Complex Problem-Solving
- Stocking and replenishing
Timeline
Cashier/Lead CSR
Moreno Painting And Tile
06.2019 - 03.2024
Server Shift Leader
Ponchos Mexican Restaurant
08.2016 - 06.2019
Server/Cashier
Petes Gyros Place
02.2013 - 08.2016
GED -
North High School
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