Shantel Helus

To utilize my bookkeeping, accounting, professional customer service experience in a call center environment, inputting skills and computer skills in a position that will allow me to assist others and grow with the company.

• Mastered various computer applications, including Microsoft word, Outlook, Excel, Adobe, Accounting software, database programs, CCB Phone, Mainframe, MCC Companion and WDE, Nextgen, and other various applications. Business machines include fax machines, copy machines and 10 key calculator, customer service duties, sorting and processing incoming mail and corporate headquarters receptionist.
• Preparation of daily, weekly and monthly collection reports.
• Provided customers with new information and products available to better serve and enhance their businesses.
• Created and prepared correspondence to customer clientele, attended and prepared meeting notes.
• Communicated with inter-departmental staff, supervisors and merchants in a personable and professional manner.
• Developed and fostered an excellent working relationship with clientele, banks and other financial institutions.
• Trained co-workers and interdepartmental staff in customer service and provided problem solving techniques in dealing with and assisting with problematic issues.
• Crossed trained in all aspects of the business, CA Large Group, Colorado/Nevada, PG30, Dedicated and AHG.
• Learned to work the CU, Colorado/Nevada CPD, aging reports along with the CU denial reports and AHG Adherence Report.
• Successfully completed AHG training as trailblazer for the new team and cross-trained with established National AHG representatives.
• Went through appeals and grievance training as well as side by side with a grievance representative, claims training and e-learning training.
• Have been assigned time sensitive tasks and have completed them before the scheduled deadlines.
• Have and continue to assist with inventory for representatives that are no longer with Anthem or need assistance with their inventory and with the COB queue.
• My daily tasks include working time sensitive case files which have to be confidential, cannot discuss personal information with anyone outside of work, completing and sending letters out to members and other parties.