Shantae Ferlin-Reese
Fort collins
Summary
Dynamic professional with extensive experience in hospitality and customer service, notably at Hilton Garden Inn. Proven expertise in guest relations and accounting, enhancing satisfaction and operational efficiency. Adept at multitasking and fostering teamwork, consistently achieving service excellence and optimizing financial processes. Committed to delivering exceptional experiences and mentoring staff for success.
Overview
14
14
years of professional experience
Work History
Hotel Night Auditor
Hilton Garden Inn Hotel
Fort Collins, CO
05.2025 - Current
- Processed guest check-ins and check-outs efficiently, ensuring accurate billing.
- Reconciled daily financial transactions and maintained accurate records of hotel revenue.
- Monitored security system and responded to emergencies, ensuring guest safety throughout the night.
- Assisted in resolving guest inquiries and complaints promptly, enhancing overall guest satisfaction.
- Conducted nightly audits of hotel operations, identifying discrepancies for management review.
Sales Coordinator
JKR Windows
Fort Collins, CO
04.2024 - 02.2025
- Assisted sales team in managing customer inquiries and product information.
- Maintained customer database, ensuring accuracy and up-to-date information.
- Implemented feedback mechanisms to improve customer satisfaction levels.
- Trained new staff on sales procedures and company policies for operational efficiency.
Server
Longhorn Steakhouse
Fort Collins, CO
05.2021 - 04.2024
- Provided exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure seamless food preparation and service flow.
- Trained new team members on menu offerings and service protocols.
- Handled cash transactions and maintained accurate financial records during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server Manager
Farmers Table
Fort Collins, CO
01.2016 - 02.2020
- Oversaw daily operations, ensuring exceptional guest experiences and adherence to service standards.
- Trained and mentored staff on menu knowledge, customer service protocols, and operational efficiency.
- Implemented inventory management practices to optimize supply chain processes and reduce waste.
- Led initiatives focused on maintaining compliance with health regulations and safety standards throughout establishment.
- Led team of servers to consistently meet customer service and sales targets.
Assistant Manager
Sinclair Gas Station
Smithfield, UT
06.2012 - 12.2015
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma -
Fast Foward Charter High
Logan, UTSkills
- Microsoft office
- Guest relations
- Property management systems
- Accounting
- Teamwork and collaboration
- Multitasking and organization
Timeline
Hotel Night Auditor
Hilton Garden Inn Hotel
05.2025 - Current
Sales Coordinator
JKR Windows
04.2024 - 02.2025
Server
Longhorn Steakhouse
05.2021 - 04.2024
Server Manager
Farmers Table
01.2016 - 02.2020
Assistant Manager
Sinclair Gas Station
06.2012 - 12.2015
High School Diploma -
Fast Foward Charter High