Shannon Strickland
Colorado Springs
Summary
Goofy yet results-driven bartender with extensive experience in managing high-volume bar operations. Expertise in multitasking, team training, and compliance with state liquor laws ensures smooth operations and high guest satisfaction.
Overview
12
12
years of professional experience
Work History
Bartender
Urban Egg, A Daytime Eatery
Colorado Springs, CO
02.2025 - Current
- Prepare handcrafted cocktails, specialty coffee beverages, and fresh juice drinks in a fast-paced restaurant environment.
- Create fresh bar prep daily, including blended juices, fruit garnishes, cold foams, and infused vodka.
- Maintain an organized and efficient bar area while managing bar-top guests, table service, and restaurant-wide drink tickets simultaneously.
- Deliver attentive guest service while multitasking effectively during high-volume shifts.
- Ensure beverage quality, presentation, and consistency across all drink orders. Along with quarterly/holiday new featured drink items.
- Support smooth front-of-house operations through teamwork, communication, and attention to detail.
Bartender/Server Supervisor
Wyatt's Pub & Grill
Colorado Springs, CO
06.2021 - Current
- Provide exceptional guest service while managing high-volume dining and bar operations.
- Build positive relationships with guests, contributing to repeat business and customer satisfaction.
- Operate the Aloha POS system for order entry and payment processing. Handle cash transactions accurately and responsibly.
- Maintain strong communication and teamwork in a fast-paced environment.
- Ensure compliance with liquor laws and responsible alcohol service practices.
- Manage start-of-day and end-of-day operations, maintaining financial and physical security of the restaurant. Including deposit reconciliation and bank transactions.
Bartender
Local Landing
Monument, CO
02.2024 - 09.2024
- Delivered attentive and personalized guest service in a fast-paced bar environment.
- Prepared 20+ handcrafted cocktails with consistency and quality.
- Maintained rotating local craft beer selections and performed keg changes.
- Processed cash and electronic payments while completing nightly cash audits.
- Collaborated effectively with team members to ensure smooth daily operations.
General Manager/ AGM/ Bar Manager/ Service Manager
Old Chicago
Colorado Springs, CO
08.2014 - 12.2020
- Managed a restaurant with revenue exceeding 3 million in annual sales.
- Recruited and hired management and team members that have a passion to serve.
- Executed training programs to provide clear expectations and maintain company standards with integrity and accountability.
- Maintained current food safety and alcohol service certifications in accordance with state regulations to continuously monitor and ensure quality and safety standards are met.
- Built sales forecasts and created weekly employee schedules based on budget projections.
- Ordered food and beverage based on sales trends and projections. Responsible for increasing revenue, maintaining profit and loss statements by managing all departments’ expenses; sales, food and beverage, labor, and operational costs.
Education
High School Diploma -
West Chicago Community High School
West Chicago, ILSkills
- Guest Service Excellence
- Bartending & Craft Cocktails
- Restaurant & Taproom Operations
- Team Leadership & Staff Training
- Inventory Management & Ordering
- Cash Handling & Nightly Audits
- Scheduling & Labor Management
- POS Systems: Arryved & Aloha
- Sales Growth & Customer Retention
- Multitasking in High-Volume Environments
- Knowledge of State Liquor Laws
- Event Coordination & Social Media Support
Timeline
Bartender
Urban Egg, A Daytime Eatery
02.2025 - Current
Bartender
Local Landing
02.2024 - 09.2024
Bartender/Server Supervisor
Wyatt's Pub & Grill
06.2021 - Current
General Manager/ AGM/ Bar Manager/ Service Manager
Old Chicago
08.2014 - 12.2020
High School Diploma -
West Chicago Community High School