Shannon Kaberlein
Thornton,CO
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Hardworking and passionate job seeker with strong organizational skills eager to secure a buyer position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Customer Support Specialist
Purely Elizabeth
12.2019 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with team members to improve customer service processes and enhance user experience.
- Utilized CRM software to track customer interactions and ensure timely follow-up on support requests.
- Contributed to training materials for new staff to facilitate onboarding and knowledge transfer.
- Engaged in continuous learning about products and services to offer informed assistance to customers.
- Gathered customer feedback to identify trends and suggest improvements for service delivery.
- Maintained organized documentation of customer interactions for reference and quality assurance purposes.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Multitasked to handle diverse customer needs in high-volume orders, setting, prioritizing tasks to keep up with challenging deadlines.
- Fostered culture of continuous learning among support team, enhancing overall expertise in product and customer service.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
- Helped streamline repair processes and update procedures for support action consistency.
Buyer Specialist
Excel Energy
04.2019 - 12.2019
- Developed strategic relationships with suppliers to enhance supply chain efficiency.
- Monitored inventory levels, implementing reorder strategies to minimize stockouts.
- Supported business expansion efforts through strategic sourcing initiatives tailored towards emerging markets or product lines.
- Administered purchase order processes and placed orders as requested, streamlining ordering process and receipt organization for future reference.
- Maintained appropriate inventory levels based on management direction and customer demand.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Developed and improved account relationships.
- Collaborated with sales team to identify and fulfill customer needs.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
Buyer
Safeway
08.2015 - 04.2019
- Developed and maintained relationships with suppliers to negotiate favorable terms and pricing.
- Executed purchase orders and managed inventory levels to ensure optimal stock availability.
- Collaborated with cross-functional teams to align procurement strategies with organizational goals.
- Monitored contract compliance to mitigate risks and maximize value from vendor partnerships.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Forecasted purchasing trends and improved merchandising strategies.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
- Developed and maintained comprehensive inventory management system, ensuring optimal stock levels at all times.
- Collaborated with cross-functional teams to ensure product specifications were met, enhancing customer satisfaction.
- Reduced costs significantly by identifying and eliminating inefficiencies within purchasing department.
- Supported new product launches by ensuring timely availability of required materials, aligning with project timelines.
- Managed and maintained purchase orders and invoices.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Managed the entire frozen department for the Denver division, which included Wyoming and New Mexico.
Customer Service Representative
Whitewave Foods
02.2008 - 07.2015
- Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
- Trained new team members on product knowledge and customer interaction protocols.
- Implemented feedback mechanisms to improve service quality and operational efficiency.
- Developed training materials to streamline onboarding processes for new hires.
- Coordinated with cross-functional teams to address complex customer issues promptly.
- Led initiatives to optimize workflow processes, reducing response times significantly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
Education
GED -
Northglenn High School
Northglenn, CO12.1986
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Multitasking and organization
- Customer service excellence
- Team collaboration
- Adaptability and flexibility
Timeline
Customer Support Specialist
Purely Elizabeth
12.2019 - Current
Buyer Specialist
Excel Energy
04.2019 - 12.2019
Buyer
Safeway
08.2015 - 04.2019
Customer Service Representative
Whitewave Foods
02.2008 - 07.2015
GED -
Northglenn High School
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