Shannon Jackson
Aurora
Summary
Dedicated and dependable account administrator with a proven track record in risk analysis and profitability prioritization. Exceptional communication skills, combined with the ability to make swift, informed decisions and conduct thorough evaluations, contribute to effective team collaboration. Highly organized and proactive, consistently demonstrating punctuality and a strong commitment to achieving team goals. Passionate about driving results and enhancing operational efficiency through strategic insights and teamwork.
Overview
20
20
years of professional experience
Work History
Account Administrator
Helmsman Management Services LLC
Boston, MA
09.2021 - Current
- Oversaw management of a $25,000,000 renewal book of business in collaboration with six account managers.
- Led comprehensive evaluations of loss runs to inform risk management decisions. Oversaw analysis of claim complexity to optimize operational efficiency. Formulated pricing strategies that align with market demands and organizational goals.
- Communicate with a wide variety of internal and external customers.
- Organized and engaged in account discussions to align strategies with senior leadership and executives.
- Managed high-volume submission processes in collaboration with two account executives.
- Provided comprehensive training and guidance to newly hired employees, ensuring successful onboarding.
Senior Account Analyst
LIBERTY MUTUAL INSURANCE COMPANY
Centennial, CO
04.2014 - 09.2021
- Handle a high volume of insurance submissions with a premium of $150,000 up to $1,500,000
- Communicate with a wide variety of internal and external customers daily
- Managed daily operations across 6 to 10 systems to ensure seamless workflow.
- Prioritize submissions based on potential profitability
- Evaluate loss runs, premiums, experience modifications for overall analysis
- Work with underwriter to prepare and deliver insurance proposals to agents at high profile brokerages
- Resolved intricate billing and policy issues to support operational efficiency.
- Ensure timely delivery of policies and state filings
- Prepare and participate in account discussions with senior leadership and executives
- Streamlined organization of policy change requests to enhance decision-making efficiency.
- Mentor newly hired employees
Underwriting Assistant
Wausau Insurance Companies
Downers Grove, IL
04.2006 - 12.2008
- Clear new business submissions
- Resolve state bureau criticisms
- Work with multiple underwriters to prepare insurance proposals
- Streamlined organization and triage of policy change requests according to priority levels.
- Engaged with a broad range of internal customers to address inquiries and provide support.
- Resolve complex billing and policy concerns
Education
Diploma -
Plainfield High School
Plainfield, ILAssociate of Science - Psychology
Community College of DuPage
Warrenville, ILSkills
- Problem-solving
- Time management
- Teamwork and collaboration
- Organization skills
- Multitasking
- Critical thinking
Timeline
Account Administrator
Helmsman Management Services LLC
09.2021 - Current
Senior Account Analyst
LIBERTY MUTUAL INSURANCE COMPANY
04.2014 - 09.2021
Underwriting Assistant
Wausau Insurance Companies
04.2006 - 12.2008
Associate of Science - Psychology
Community College of DuPage
Diploma -
Plainfield High School