Shannon Coyle
Denver,CO
Summary
Experienced Human Resources leader with a proven track record of building strong relationships, creative problem solving, and driving engagement through data-driven strategies and collaborative partnerships with key stakeholders. Demonstrated expertise in employee relations, conflict resolution, and navigating organizational change. Leverages strategic planning and performance management to align HR and Charter initiatives with overall business objectives. Consistently fosters a positive workplace culture within HR that promotes high service quality, efficiency and teamwork.
Overview
27
27
years of professional experience
Work History
Director, Human Resources
Charter Communications
04.2023 - Current
- Support Connectivity Technology – employee relations, performance management, engagement
- Immigration
- Onboarding
- Process Improvement
Vice President, Human Resources Sky Ridge Medical Center
HCA Healthcare – HealthOne
01.2022 - 04.2023
- Oversaw HR & Employee Health for 1600 employee level 2 trauma certified hospital
- Drove increase in Employee Engagement to top results for division via targeted initiatives
- Implemented strategic pay increases to maximize spend, impacting both retention and engagement
- Reduced RN turnover to lowest in division
- Partnered with recruiting to spearhead expansion to Colorado Springs/Monument, resulting in 15+ hires and decreasing vacancy in key departments
- Implemented RTD/Eco-Pass/Bustang passes, significant employee satisfier, recruiting tactic and package savings of $80k/year
Manager, Fund Services – Exception Processing
Janus Capital Group
10.2011 - 08.2015
- Managed Tax, Solution Services, NSCC, Print & Distribution and Operations Systems & Analysis Departments
- Determined department mission and key objectives for multiple work areas to align with strategic company goals
- Calibrated performance ratings for supervisors, conducted succession plans and coached next-level leaders
- Managed key vendor relationships and regulatory processes including statement production and tax reporting
- Coordinated yearly regulatory audit requiring timely and accurate information from numerous departments
- Ran Mandatory Cost Basis implementation project – worked with multiple vendors and business units for 18 months to ensure technical modifications, procedures and training in place to be compliant with Economic Stabilization Act
Manager, Fund Services – TA Processing
Janus Capital Group
09.2008 - 10.2011
- Managed Client Services, Mail Operations, Intermediary Exception Services & Bank Team
- Increased department performance as measured by National Quality Review to highest level within 10 years
- Modified performance management process to include more robust expectations, which drove significant improvement in department quality
- Reduced staffing to align with diminished workflow, via performance management and layoffs
- Budgeted salary and bonus budget over $2 million annually
Solution Services Supervisor
Janus Capital Group
06.2007 - 09.2008
- Provided direct supervision of 12 full time employees & additional temporary employees on an ad-hoc basis
- Worked effectively with multiple departments to ensure timely and accurate problem resolution
- Reviewed, authorized and documented high-dollar and sensitive corrections
- Documented and resolved escalated issues such as data privacy violations and regulatory complaints
Client Services Supervisor
Janus Capital Group
05.2006 - 06.2007
- Directly supervised staff of up to 16, including temporary employees; primarily responsible for hiring & onboarding
- Utilized audit findings to create new policies and corresponding documentation
- Communicated procedural changes, expectations and department goals & completed performance evaluations
Fraud Control Analyst/Correspondence Representative
Janus Capital Group
06.1999 - 04.2006
- Reviewed & analyzed reports to ensure accuracy & regulatory compliance
- Updated online training manual & trained new team members
- Provided feedback to multiple departments to mitigate errors & guidance on appropriate policy exceptions
Education
Master of Science - Human Resources Management & Leadership
Regis University
03.2020
Bachelor of Arts - Business Administration
Adams State College
05.1999
Bachelor of Arts - Psychology
Adams State College
05.1999
Skills
- Employee Relations/Investigations
- Conflict Resolution Expertise
- Performance Management
- Data Analysis
- Creative Problem Solving
Community Service
- Senior Professional in Human Resources, 07/01/20
- Society of Human Resources Management (SHRM)
- WICT Rocky Mountain Network, 2024 Mentor
- Charter Women’s BRG, Lean In Chair, 2024 Mentor
- HealthOne Women’s Business Network, Co-Chair (Division Network)
- 6 Sigma Certification – Janus Black Belt, executed project with finance document savings of $103k/3 year return (efficiency gain resulted in a realized head count decrease; and improved service turnaround time for shareholders from 3 business days to 1 business day)
Timeline
Director, Human Resources
Charter Communications
04.2023 - Current
Vice President, Human Resources Sky Ridge Medical Center
HCA Healthcare – HealthOne
01.2022 - 04.2023
Manager, Fund Services – Exception Processing
Janus Capital Group
10.2011 - 08.2015
Manager, Fund Services – TA Processing
Janus Capital Group
09.2008 - 10.2011
Solution Services Supervisor
Janus Capital Group
06.2007 - 09.2008
Client Services Supervisor
Janus Capital Group
05.2006 - 06.2007
Fraud Control Analyst/Correspondence Representative
Janus Capital Group
06.1999 - 04.2006
Bachelor of Arts - Business Administration
Adams State College
Bachelor of Arts - Psychology
Adams State College
Master of Science - Human Resources Management & Leadership
Regis University