Shannon Baker
Denver
Summary
Results-driven professional with 14 years of experience in dental practice administration, focusing on operational excellence and executive support. Expertise in enhancing productivity and service quality across diverse office environments. Key skills include office management, accounting, vendor negotiations, and contract management, with a strong emphasis on customer service and team collaboration.
Overview
18
18
years of professional experience
Work History
Office Manager/Personal Assistant to the Owner
A+ Appliance
Arvada
11.2024 - Current
- Developed efficient electronic filing systems to enhance document organization.
- Monitored accounts receivable and contacted clients regarding past-due balances.
- Tracked and created electronic invoices, ensuring accuracy in accounts receivable and payable.
- Reviewed contracts for accuracy before approval, maintaining compliance with business partners.
Dental Practice Administrator
BroadwaySmiles
Boulder
10.2010 - 08.2024
- Managed all daily office operations effectively and efficiently, including equipment maintenance and facility upkeep.
- Oversaw daily financial administration, including processing invoices, reconciling accounts, and generating confidential monthly revenue reports.
- Acted as the Financial Coordinator, treatment planner, and highest point of escalation for all patient concerns and treatment recommendations.
- Collaborated with doctors, executives, and partners on marketing, scheduling management, and hiring new associates.
- Managed complex executive calendars and resource allocation for three principal providers, proactively anticipating scheduling conflicts, and adjusting logistics.
- Maintained strict OSHA standards, and clinical record compliance.
- Transitioned practice from paper to electronic records, upgraded equipment, hired four hygienists, and contributed to a growth of $2.3 million in revenue growth.
- Implemented office policies to enhance patient service and staff performance.
- Organized staff meetings to discuss operational improvements and address concerns.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
Bar/Grill Manager & Banquet and Event Coordinator
Redstone Inn, Redstone Castle
Redstone
05.2007 - 07.2009
- Directed all logistical and service aspects for 50+ annual events, including high-profile weddings, corporate meetings, art galas, Sunday brunches, holiday parties, and local events.
- Oversaw complete bar operations, including inventory control, vendor relations, and budget administration for supplies.
- Coordinated and executed all functions from start to finish, demonstrating high-level project management and client communications.
- Managed the bar, maintaining the highest levels of cleanliness, professionalism, and operational standards.
- Recruited, trained, and scheduled a team of 16 team members, ensuring full coverage across all shifts, and serving as the primary point of escalation.
Education
Certification - Certificate Course
TIPS SAFE SERVER
Colorado09-2025
Certification Technology Program - Microsoft Technologies
Microsoft 365 Professional Platform
Coursea Online 03-2025
Dental Radiology / Chairside Assistant - Dental
ACI Medical& Dental School
Eatontown, NJ06-2001
High School Diploma -
Middletown High-school South
Middletown, NJ05-1994
Skills
- Office administration and management
- Financial coordination and budgeting
- Scheduling and calendar oversight
- Workforce planning and supervision
- Payroll administration
- Team leadership, training, and coaching
- Budget oversight and reconciliation
References
References available upon request.
Timeline
Office Manager/Personal Assistant to the Owner
A+ Appliance
11.2024 - Current
Dental Practice Administrator
BroadwaySmiles
10.2010 - 08.2024
Bar/Grill Manager & Banquet and Event Coordinator
Redstone Inn, Redstone Castle
05.2007 - 07.2009
Certification - Certificate Course
TIPS SAFE SERVER
Certification Technology Program - Microsoft Technologies
Microsoft 365 Professional Platform
Dental Radiology / Chairside Assistant - Dental
ACI Medical& Dental School
High School Diploma -
Middletown High-school South