Shannan Sorensen

• Prepared and maintained phlebotomy equipment, including needles, tourniquets, gauze, cotton balls, and other supplies.
• Performed venipuncture on patients of all ages utilizing proper techniques.
• Collected blood specimens for laboratory analysis according to established procedures.
• Verified patient information by comparing the collected specimen labels with patient identification bracelets.
• Labeled tubes accurately with patient's name, date of birth and other relevant information as required by the lab.
• Ensured that all paperwork was completed correctly and submitted promptly to the laboratory for processing.
• Maintained a clean work environment by wiping down surfaces and disposing of used materials properly.
• Reviewed medical histories prior to performing phlebotomy services in order to determine any potential risks or contraindications.
• Managed multiple tasks simultaneously while maintaining accuracy in collecting samples from patients.
• Monitored inventory levels of supplies necessary for successful completion of job duties.
• Disposed of biohazardous waste using appropriate methods according to regulations.
• Interacted courteously with patients when explaining procedure details or answering questions.
• Communicated effectively with laboratory personnel regarding specimen collection requirements.
• Demonstrated excellent customer service skills while interacting with patients and families.
• Assisted in training new staff members on proper phlebotomy techniques and safety protocols.
• Evaluated patient's physical condition before beginning sample collection process.
• Labeled blood vials with critical information like time of collection, date and patient name.
• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
• Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
• Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
• Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
• Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
• Collected specimen samples and transported to laboratory for processing.

• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Assisted customers by answering questions and fulfilling requests.
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
• Used cash registers and POS systems to request and record customer orders and compute bills.
• Educated customers on promotions to enhance sales.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Checked prices for customers and processed items sold by scanning barcodes.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Assisted customers with special services, account updates and promotional options.
• Reviewed weekly sales circulars and monitored price changes.

• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Reviewed and resolved differences between accounting information and cash drawer.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
• Assisted customers by answering questions and fulfilling requests.
• Used cash registers and POS systems to request and record customer orders and compute bills.

I was laid off from this job once Corona hit.

• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
• Obtained client medical history, including medication information, symptoms and allergies.
• Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Helped patients effectively manage routine bathing, grooming and other hygiene needs.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Transported patients between rooms and appointments or testing locations.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.

I was heartbroken to leave this job because I needed spinal surgery. The spinal surgery rendered me unable to walk. It took me years of physical therapy to be able return to the workforce in my wheelchair.