Shanna Simpson
Erie
Summary
Dynamic bartender with extensive experience at Marriott Hawaii, excelling in service excellence and conflict resolution. Proven ability to enhance customer engagement and ensure alcohol compliance while maintaining a clean and inviting bar environment. Skilled in drink preparation and cash handling, consistently delivering exceptional guest experiences in fast-paced settings.
Overview
22
22
years of professional experience
Work History
Bartender
Marriott Hawaii
Honolulu
02.2012 - 04.2025
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Poured wine, beer and cocktails for patrons.
- Greeted frequent visitors by name and explained new promotions.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Collected and organized daily till totals and tips.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Attended regular training sessions to stay updated on new products or trends.
- Greeted guests with friendliness and professionalism.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Monitored bar inventory and promptly restocked low items before depletion.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Balanced daily registers and generated sales reports for management.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleansed glasses with sanitizing solution after each use.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Arranged bottles and glasses behind bar to make attractive displays.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bartender
Round table pizza and sportsbar
Honolulu
10.2003 - 02.2012
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Greeted frequent visitors by name and explained new promotions.
- Poured wine, beer and cocktails for patrons.
- Arranged bottles and glasses behind bar to make attractive displays.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Collected and organized daily till totals and tips.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Monitored bar inventory and promptly restocked low items before depletion.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Performed opening and closing duties including restocking supplies.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
Education
High School Diploma -
Erie Jr/Sr High School
Erie, CO06-1987
Skills
- Service excellence
- Point of sale operation
- Cash handling
- Drink preparation
- Alcohol compliance
- Bar sanitation
- Conflict resolution
- Team collaboration
- Communication skills
- Menu knowledge
- Customer engagement
- Adaptability and flexibility
- Beverage supply orders
- Garnishing drinks
- Anticipating guest needs
- Beer keg installation
- Professional appearance
- Strong multitasking
- Cleanliness maintenance
- Reliability
- Monitoring alcohol consumption
- Personal grooming
- Safe food handling procedures
Accomplishments
- Employee of the quarter 2024
- Multiple 'Golden Pineapple' awards
- Employee of the Quarter 2015
References
References available upon request.
Timeline
Bartender
Marriott Hawaii
02.2012 - 04.2025
Bartender
Round table pizza and sportsbar
10.2003 - 02.2012
High School Diploma -
Erie Jr/Sr High School