Shanice Walker
Colorado Springs,CO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Radiology Coordinator
Colorado Springs Urological Associates PLLC
8 2023 - 03.2024
- Coordinating with other healthcare professionals such as physicians, nurses, and technicians to ensure that imaging exams are performed accurately and efficiently
- Maintaining patient confidentiality by securing patient records and other sensitive information
- Preparing patients for exams by explaining procedures, positioning them on the table, and helping them get into or out of equipment such as gowns or gloves
- Organizing and maintaining radiology records, such as patient charts and reports
- Coordinating with insurance companies to ensure that claims are processed accurately and on time
- Scheduling appointments and updating patient charts to record test results and other relevant information
- Performing administrative tasks such as processing insurance claims and billing patients for services rendered
- Scheduling equipment maintenance and ordering supplies such as films and chemicals for developing equipment
- Performing administrative duties such as answering phones, greeting patients, and scheduling appointments.
Legal Assistant/Receptionist
Ramos Law Firm
02.2023 - 09.2023
- Receive ongoing case development training
- Handle a docket of cases with various attorneys and paralegals
- Review and follow detailed case plan for attorney for every client.
- Order and obtain medical records and bills as needed
- Identify key medical records
- Investigate key documents as needed and obtain
- Maintain and organize paperless files with particular emphasis on organization of medical records and bills and litigation files
- Proactively prepare matters for distribution by tracking value tab and obtaining balance confirmation
- Welcome visitors and clients who enter firm
- Help answer and direct calls
- Sending LOR also balance confirmation &HIPAA Etc.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Patient Service Representative
Colorado Springs Imaging
5 2022 - 07.2023
- Answering inbound calls to the center
- Provides friendly and warm greeting to all patients and/or providers
- Checks scheduled patients in/out and ensure proper documentation is received from patient
- Collects Co-pays, Co-insurance and deductible if necessary
- Listens and resolves patient, provider, and any customer complaints, Communicates to PSR Lead and/or Area manger as needed
- Ensures accurate data entry for patient registration
- Assists with medical records as needed
- Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements
- Manages "ERIS" center workflow, including daily schedule, billing complete, priors grid, Delinquent exams, waitlist, reports delivery queues, and collection of TOS
- Stays abreast of known carrier related issues and is able to identify carrier specific concerns.
- Out of network, Specific plan limitations, etc.)
- Reschedules and Cancels appointments as needed/directed
- Requests orders and processes new/same-day requests.
Administrative Assistant
Micro Metals Temporary Position
02.2022 - 05.2022
- Answer Multipurpose phone system take messages
- Transfer calls to who it needed to go too
- Input daily invoices on excel spreadsheet
- Input data into Epicor software
- Check prices for Account payable and make sure numbers were correct
- Check daily mail and also stamp and send out mail
- Kept track of pay inventory and put that in spreadsheet made sure amount from yesterday is the same.
- Grabbed files from filing cabinet and input updated information in file.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
Barista and Cashier
Red dog coffee
08.2021 - 01.2022
- Making drinks to orders
- Including: Pouring jugs of milk, tamping espresso at 30 pounds, twisting the porta filter on and off, knocking grinds to empty
- Washing dishes, taking dishes to the kitchen
- Taking out multiple trashes at a time
- Cleaning the bathroom
- Scooping ice cream, flipping ice cream
- Scooping frozen fruit to prep smoothies
- Bending to stock bakery case
- Taking supplies up and down the stairs
- Including: Cups, lids, juice, milk
- Sanitizing work surfaces
- Busing tables
- Putting chairs on the tables at night.
Senior Care Coordinator
Angel Heart Home Care, LLC
05.2021 - 08.2021
- Assist the HR manager with making phone calls answer in caregivers questions and calls and emails
- Responding directly to emails request and answering questions and comments and teams app
- Assisting HR manager with writing notes taking notes and communicating with employees
- Assist with conducting orientation and interviews when requested by HR manager or administrator
- Helping HR manager and administrator with verifying shifts in clearcare and sandata as requested
- Assisting directly with caregiver calls and caregiver complaints
- Assessing the HR with other aspects of the day-to-day operation of a job at home care LLC.
Accounting Administrator/Barista
Heuberger Motors
07.2018 - 10.2020
- Make drinks and a quickly and nicely
- Speak and interact with customers new and returning customers
- Maintain a clean and sanitized work area
- Follow health and safety protocol
- Cover breaks for front desk and Barista cafe
- Restock vending machines/ mange money and also inventory
- Maintain a positive attitude
- File car deals in the correct spot
- Scan documents as requested
- Quality Control checking
- Other duties or task assigned.
Leasing Agent
Colorado Springs Self Storage Colorado Springs Self Storage Central
08.2016 - 09.2018
- Answering phone
- Cleaning office facilities
- Writing contract documents, purchase agreements and closing statements
- Creating and maintaining a large client base by meeting needs and providing exceptional customer service
- Inspecting units to ensure they're moved out and clean.
- Monitored advertising effectiveness by gathering information about market competition in local area
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment
Housekeeper / Housekeeping Supervisor
Hotel Elegante
06.2012 - 06.2017
- Cleaned office area and made sure charts were returned to proper location
- Filled out call log when items were delivered
- Inspected guest rooms and public areas after they had been cleaned by a housekeeper
- Reported any maintenance problems, safety hazards, accidents, or injuries to Senior Mangers
- Vacuumed areas as needed
- Changed trash cans throughout building.
Education
High school diploma -
Life Skills
Colorado Springs, CO05.2013
Skills
Certification
First Aid Certification
Timeline
Legal Assistant/Receptionist
Ramos Law Firm
02.2023 - 09.2023
Administrative Assistant
Micro Metals Temporary Position
02.2022 - 05.2022
Barista and Cashier
Red dog coffee
08.2021 - 01.2022
Senior Care Coordinator
Angel Heart Home Care, LLC
05.2021 - 08.2021
Accounting Administrator/Barista
Heuberger Motors
07.2018 - 10.2020
Leasing Agent
Colorado Springs Self Storage Colorado Springs Self Storage Central
08.2016 - 09.2018
Housekeeper / Housekeeping Supervisor
Hotel Elegante
06.2012 - 06.2017
Radiology Coordinator
Colorado Springs Urological Associates PLLC
8 2023 - 03.2024
Patient Service Representative
Colorado Springs Imaging
5 2022 - 07.2023
High school diploma -
Life Skills
First Aid Certification
Driver's License
CPR Certification
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