Shania Pineda
Colorado Springs
Summary
Over 4 years of customer service and accurate cash handling experience, eager to continue and expand my knowledge in the banking industry. Certificate earned for retail bank training skills having completed 120 in person hours at BankWork$. Passion for helping others to succeed. Dedicated employee driven to succeed.
Overview
6
6
years of professional experience
Work History
Universal Banker I
Anb Bank
Colorado Springs
08.2024 - Current
- Foster lasting client connections through connections through personalized services
- Uphold security protocols to protect clients and bank assets
- Address and resolve customer concerns with professionalism
Amazon Warehouse- Stower
Colorado Springs
03.2022 - 01.2024
- Efficient and organized in fast paced work environment
- Flexible and adaptable shift work
- Trained in several departments to support management in administrative tasks
- Strictly adhered to safety protocols while meeting deadlines and production goals
United States Olympic and Paralympic Museum- Customer Service Representative
Colorado Springs
08.2021 - 11.2021
- Provided above and beyond customer service to visitors and team members with a focus on excellence
- Knowledgeable about departments to support visitors efficiently
- Excellent communication skills
McDonalds- Crew Member
Colorado Springs
06.2020 - 03.2021
- Accurate cash handling in fast paced food service
- Proactive customer service to serve customers quickly and efficiently
- Assisted in inventory management
- Strictly adhered to OSHA protocols and Company procedures
Jersey Mike's - Sandwich Maker
Colorado Springs
08.2019 - 01.2021
- Accurate cash handling and POS functions
- Keen attention to detail and customer's needs on assembly line
- Strict adherence to Company policy and food handling safety - OSHA certified
Education
Certificate Endorsed By The Colorado Bankers Assoc - Retail Bank Banking, 120 HR in Person Instruction
BankWork$
Colorado Springs, CO05-2024
Mitchell High School
Colorado Springs, COSkills
- Accurate cash handling
- Excellent customer service skills using empathy, de-escalation and paraphrasing techniques
- Skilled in fast paced, high volume environments
- Flexible and adaptable
Timeline
Universal Banker I
Anb Bank
08.2024 - Current
Amazon Warehouse- Stower
03.2022 - 01.2024
United States Olympic and Paralympic Museum- Customer Service Representative
08.2021 - 11.2021
McDonalds- Crew Member
06.2020 - 03.2021
Jersey Mike's - Sandwich Maker
08.2019 - 01.2021
Certificate Endorsed By The Colorado Bankers Assoc - Retail Bank Banking, 120 HR in Person Instruction
BankWork$
Mitchell High School