Shania Geisler
Broomfield
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Retail Sales Associate
Walmart
Lafayette
10.2018 - Current
- Delivered exceptional customer service by actively engaging with shoppers, ensuring a positive in-store experience.
- Assisted in training new associates, providing guidance on sales techniques and store policies to enhance team performance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Designed and decorated a wide variety of cakes, enhancing visual appeal and customer satisfaction through creative presentations.
- Collaborated with team members to ensure timely completion of cake orders, consistently meeting customer deadlines.
- Trained new staff in cake decorating techniques and best practices, fostering a collaborative and skilled work environment.
- Assisted in developing seasonal cake designs, contributing to product innovation and aligning offerings with customer preferences.
- Monitored product quality during the decorating process, ensuring compliance with health and safety standards for food handling.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
Pizza Maker
Cugini Pizzeria
Lafayette
11.2021 - 07.2022
- Prepared gourmet pizzas by selecting high-quality ingredients, ensuring consistency in taste and presentation for customer satisfaction.
- Operated pizza ovens and kitchen equipment efficiently, maintaining high safety and cleanliness standards during high-demand periods.
- Streamlined food preparation processes by implementing time-saving techniques, improving overall kitchen efficiency during peak hours.
- Monitored food safety and hygiene practices, ensuring compliance with health regulations and contributing to a clean working environment.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Cleaned and sanitized kitchen surfaces and equipment.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Monitored quality of all products served to customers.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.
- Checked temperature of ovens prior to use to ensure optimal cooking temperatures.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Assisted in loading and unloading food items from delivery trucks.
Education
Justice High
Lafayette, COSkills
- Customer engagement
- Sales techniques
- Cake decorating
- Inventory management
- Positive and professional
- Quality monitoring
- Presentation skills
- Order fulfillment
- Fast learning
- Continuous learning and growth
- Active learning strategies
- Hands-on learning techniques
Timeline
Pizza Maker
Cugini Pizzeria
11.2021 - 07.2022
Retail Sales Associate
Walmart
10.2018 - Current
Justice High