Shanelle Beres
Delta
Summary
Dedicated professional with extensive experience in special needs support, customer service, experience with computers and CRM systems, skilled in emotional regulation, conflict resolution. Proven ability to manage challenging behaviors and develop tailored strategies for individual needs. Seeking to leverage these skills in a new role to support and empower individuals in a dynamic environment.
Overview
17
17
years of professional experience
Work History
Office Assistant
Pioneer Propane Inc
Delta
10.2025 - Current
- Streamlined office operations by managing calendars, scheduling appointments, preparing reports, and maintaining records.
- Assisted customers with inquiries by delivering accurate information and solutions.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Guided staff in performing tasks and utilizing computer applications effectively.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Prepared bank deposit by organizing and verifying cash and checks.
- Filled propane bottles for customers at service station, ensuring safety standards.
Special Education Paraprofessional
Lincoln Elementary School
Delta
04.2024 - Current
- Supported the implementation of modified curriculum based on IEPs and 504 Plans.
- Ensured safety of all children at all times while maintaining compliance with state regulations.
- Supported students in developing life skills, following classroom routines and managing behavior.
- Observed student performance in order to provide feedback and make recommendations for improvement.
- Collaborated with teachers, administrators, and other professionals to develop student IEPs.
- Developed strategies to meet needs of students with variety of disabilities.
- Managed challenging behaviors using evidence-based interventions in accordance with district policies.
- Utilized specialized teaching techniques such as sensory integration activities, visual aids, and verbal prompts to assist student learning.
- Taught socially acceptable behavior, employing behavior modification or positive reinforcement techniques.
- Carried out behavior modification and personal development programs under supervision of special education instructors.
- Prepared classrooms with variety of materials and resources for children to explore, manipulate, and use in learning activities and imaginative play.
Customer Service Representative
Platinum Relations
Delta
12.2019 - 03.2024
- I worked for Platinum Relations for 4 years where I was the lead customer service representative.
- Learning disabilities support
- Special needs
- Emotional regulation
- Conflict resolution
- Autism and spectrum disorders.
- I helped merchants troubleshoot their equipment, answer emails and phone calls from merchants, agents and customer to address any questions or concerns as well as work closely with bank representatives we partner with to make sure everything was handled delicately and securely.
- I also built terminal files, created the on call schedules, helped make changes to merchant accounts if needed, assisted with PCI compliance and a bit of chargeback support as well as provide quality checks on new accounts, adjusted rates as needed and do what I can to make the merchants and employees feel like they are taken care of and matter with our company.
- I took pride in doing everything I could to help my merchants and give all the support possible.
- If I was unable to find the answers, they need then I will search until I can find answers.
- I wanted my merchants to know that I will be there to help however I can.
- I had been in the supervisor role for a little over a year, I learned a lot about management roles, communication with employees and problem solving.
- I did a lot of small tasks in between the above mentioned, however, my biggest role was to provide the best support I can for merchants and employees.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
Nanny
Platinum Relations
Delta
02.2015 - 04.2019
- Duties include caring for children, cleaning, meal preparation, transportation, running errands, maintaining the household, be prepared for short notice schedule changes.
Caregiver
Touch of Care
Cheyenne
04.2015 - 08.2015
- Duties include caring for clients, meal preparation, running errands, documentation for the office, home making, etc.
Cashier
Best Buy
Centennial
10.2009 - 01.2010
- Duties included cashiering, upselling, product knowledge, and store cleaning and maintenance.
Education
Diploma -
Alameda High School
CO03-2011
certification - Medical Assistant Training
Concorde Career College
COSkills
- Homemaking
- Alzheimer's Care
- Dementia Care
- Nannying
- Senior Care
- Meal Preparation
- Childcare
- Hospice Care
- Home Care
- PCI
- Customer service
- Software troubleshooting
- Filebuilds
- Chargeback Support
- CRM Navigation
- Schedule management
- Supervising experience
- Leadership
- Customer retention
- Time management
- Computer skills
- Remote work experience
- On Call Scheduling Experience
- Collaboration with teachers
References
References available upon request.
Additional Information - Experience
- Nine years of experience as an at-home nanny.
- Experience working with patients with dementia and Alzheimer's.
- Experience working with adults and children with special needs.
- 4 years working remote.
- 4 years customer service support.
- 4 years troubleshooting devices.
- PCI assistance.
- Chargeback assistance.
- CRM navigation.
- On Call Scheduling Experience.
Timeline
Office Assistant
Pioneer Propane Inc
10.2025 - Current
Special Education Paraprofessional
Lincoln Elementary School
04.2024 - Current
Customer Service Representative
Platinum Relations
12.2019 - 03.2024
Caregiver
Touch of Care
04.2015 - 08.2015
Nanny
Platinum Relations
02.2015 - 04.2019
Cashier
Best Buy
10.2009 - 01.2010
Diploma -
Alameda High School
certification - Medical Assistant Training
Concorde Career College